At a Glance
- Tasks: Connect clients' calls and provide top-notch administrative support in a busy environment.
- Company: Join Clear Voice, an award-winning social enterprise making a difference for asylum seekers.
- Benefits: Flexible hours, up to 39 days annual leave, and access to exclusive employee perks.
- Other info: Hybrid role with excellent career growth opportunities and a commitment to diversity.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in call handling and strong customer care skills are essential.
The predicted salary is between 25710 - 25710 £ per year.
Clear Voice have an exciting opportunity to recruit a Telephone Operator to join our team!
Location: Dover (Hybrid)
Contract: Maternity Cover until 31 May 2026
Salary: £25,710
About us:
Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.
The Telephone Operator role:
Part of the Operations team, the Telephone Operator is a rewarding and meaningful role at Clear Voice. You will provide high quality and timely administrative support to Clear Voice Interpreting Services. The main areas of this role will be to provide Clear Voice with the necessary administrative support under the direction of the Clear Voice Head of Operations and Operations Services Managers on a day-to-day basis and the Clear Voice Director/CEO overall.
If you are organised, have demonstrable experience in prioritising and are looking for an exciting role that makes a difference, we’d love to hear from you!
Key responsibilities of our Telephone Operator:
- Connecting clients’ calls to interpreters via our busy phone operator line.
- Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace.
- Effectively triage emails and calls to the relevant departments.
- Respond to all stakeholders’ requests in a timely, professional, and accurate manner.
- Form and maintain positive working relationships with current clients and partners.
- Support the team with the day-to-day administrative needs of a busy service.
- Support and always demonstrate the vision and values of our organisation.
- Follow all policies of Migrant Help, as the parent organisation to Clear Voice.
- Any other reasonable duties assigned, including administrative and operational tasks within the post holder’s competency.
The experience and skills you need:
- Understanding of a call handling environment.
- Proven ability to work quickly and effectively within a pressurised environment, successfully managing workload.
- Ability to form good working relationships with demonstrable customer care skills and meticulous attention to detail.
- Ability to communicate effectively at all levels, verbally and in writing, with diverse groups or individuals.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
- This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:
- Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
These are some of the benefits we offer:
- Our working week is 35 hours per week offering flexibility and work life balance.
- Enhanced family friendly provisions.
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave.
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Wellbeing support.
- Migrant Help offers employees a non-contributory pension scheme. Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 25th December 2025
Please note: During the festive period we continue to welcome applications, but response times may be longer than usual.
If you are interested in becoming our new Telephone Operator, please click 'APPLY' today. We look forward to hearing from you!
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job.
Please note this vacancy may close early depending on applications received.
As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.
Telephone Operator in Dover employer: Clear Voice
Clear Voice Interpreting Services is an exceptional employer, offering a meaningful role as a Telephone Operator in Dover with a strong commitment to social impact. Employees benefit from a flexible 35-hour work week, enhanced family-friendly provisions, and generous annual leave, alongside access to a comprehensive employee rewards platform. The supportive work culture fosters personal growth and development, making it an ideal place for those looking to make a difference while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Operator in Dover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clear Voice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clear Voice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telephone Operator in Dover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clear Voice:Your cover letter is your chance to shine! Tell us why you want to work at Clear Voice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clear Voice!
How to prepare for a job interview at Clear Voice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
