At a Glance
- Tasks: Support sales and customer service while ensuring smooth operations and excellent service delivery.
- Company: A respected local company that values teamwork and individual contributions.
- Benefits: 33 days paid holiday, flexible working, paid training, and fun team-building events.
- Other info: Opportunity for personal growth and development in a collaborative setting.
- Why this job: Join a dynamic team and make a real impact in a supportive environment.
- Qualifications: Strong organisational skills, attention to detail, and customer service experience.
The predicted salary is between 25000 - 32000 £ per year.
- Workspace
- Hybrid
- Competitive, depending on experience
About the Role
We are looking for a highly organized and proactive Sales & Customer Support Administrator to join our friendly team.
This is a varied and dynamic role that combines sales administration, customer service and business support, making it ideal for someone who enjoys working with people, solving problems and ensuring every task is completed accurately and efficiently.
The successful candidate will play an important role in supporting our day to day operations, maintaining excellent customer service standards and helping the business continue to grow.
In return, you’ll join a stable and well respected local company that values teamwork, recognises individual contributions and offers a positive working environment where people genuinely enjoy coming to work.
Benefits include 33 days paid holiday including bank holidays, flexible and home working and paid training opportunities and regular teambuilding exercises including charity events and days out.
Key Responsibilities
- Process sales accurately using the Sales Tracker and CRM.
- Complete manual sales uploads where required.
- Add and monitor web leads within the CRM.
- Maintain accurate customer records and ensure CRM data integrity.
- Monitor sales processing to identify and resolve errors.
- Support the sales team with objection handling where appropriate.
- Raise, manage and resolve customer queries in a timely and professional manner.
- Liaise with suppliers and customers to investigate and resolve complex issues.
- Track customer queries through to completion, providing regular updates where required.
- Build strong working relationships with customers and suppliers to improve service delivery and support contract renewals.
- Collect, analyse and report business data as required.
- Assist with the planning and organisation of company meetings and team events.
- Support marketing and communications activities, including producing case studies, customer success stories and branded materials.
- Provide general administrative support to the wider business as required.
Skills & Experience
- Excellent organisational and administrative skills.
- Strong attention to detail with a high level of accuracy.
- Excellent written and verbal communication skills.
- Strong customer service and relationship management skills.
- Good problem solving and analytical ability.
- Proficient in Microsoft Excel, Word and Outlook.
- Experience using CRM systems.
- Ability to manage multiple priorities and work to deadlines.
- Professional and confident when communicating with customers and suppliers.
- Previous experience within the energy industry.
- Knowledge of utility billing and supplier processes.
- Experience producing reports and analysing business data.
- Experience supporting marketing or business development activities.
- Personal Attributes
- Customer focused with a positive and professional approach.
- Reliable and dependable.
- Self-motivated and able to work independently.
- A collaborative team player.
- Adaptable and willing to take on new responsibilities.
- Committed to delivering high standards of service and continuous improvement.
- #J-18808-Ljbffr
Sales & Customer Support Administrator in Northampton employer: Clear Utility Solutions Ltd.
Join a well-respected local company that prioritises teamwork and individual contributions, offering a positive work environment where employees genuinely enjoy their roles. With benefits such as 33 days of paid holiday, flexible working arrangements, and opportunities for professional development, this position as a Sales & Customer Support Administrator is perfect for those looking to grow within a supportive team. Regular team-building activities and charity events further enhance the collaborative culture, making it an excellent place to build a rewarding career.
Contact Details:
Clear Utility Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Support Administrator in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clear Utility Solutions Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clear Utility Solutions Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Support Administrator in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clear Utility Solutions Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Clear Utility Solutions Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clear Utility Solutions Ltd.!
How to prepare for a job interview at Clear Utility Solutions Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
