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For Companies At a Glance
- Tasks: Provide top-notch IT support and enhance user experiences for employees and new hires.
- Company: Join Clear Street, a tech-driven disruptor in the institutional brokerage market.
- Benefits: Enjoy a collaborative environment with opportunities for growth and a focus on modern technology.
- Why this job: Make a real impact while working with cutting-edge tech and a supportive team culture.
- Qualifications: 3+ years of desktop support experience; strong problem-solving and communication skills required.
- Other info: Bonus points for experience with automation and popular collaboration tools.
The predicted salary is between 36000 - 60000 £ per year.
At Clear Street, we are disrupting the institutional brokerage and clearing market by modernizing archaic industry segments with brand new technology. We’re changing the way institutional investors interact with the markets, offering an alternative to working with big banks. Our cloud-based API technology will empower clients to clear, settle, and finance trading activity while accessing real-time risk and position information. Our platform is built on an incredibly modern tech-stack, by pragmatic engineers focused on building intuitive and frictionless user experiences. Our tech-infused suite of customer experience-oriented prime service offerings will increase our clients’ efficiency and provide real-time insights they’ve never previously experienced.
The Team: As a member of our Corporate IT team, you will ensure current employees and new hires receive the technical support necessary for success. You will gain a deep understanding of the different vertices of our business in order to provide efficient and meaningful technical solutions. You will collaborate with technical and non-technical stakeholders in an ongoing effort to optimize efficiency and user experiences. The team is also composed of experienced technologists covering systems and networking.
You Will:
- Provide high-touch technical assistance for incoming queries and issues related to computer systems, software, and hardware.
- Provide IT assistance to onsite and remote employees, contingent workers, and vendors.
- Contribute to the Clear Street onboarding experience by providing new hires a friendly and thoughtful introduction to Clear Street technology.
- Facilitate the provisioning of Clear Street corporate hardware and software for new hire onboarding and fleet upgrades.
- Update and maintain detailed external and internal IT documentation as well as inventory management.
- Directly impact the efficiency of our company and team by seeking out and eliminating repetitive tasks.
- Contribute to project and BAU work in the datacentre.
Requirements:
- You have 3+ years of experience providing Windows and MacOS desktop support to both technical and non-technical users.
- You have 3+ years of experience providing MS Office support, specifically Outlook and Excel.
- You have a strong interest in IT and are interested in a long-term career in systems or networking.
- You are a determined problem solver; you enjoy systematically approaching new issues to learn how to solve them.
- You are able to independently manage and prioritize workload and projects.
- You possess outstanding interpersonal and communication skills.
- You are empathetic, humble, and possess a strong focus on customer service.
- You are able to lift loads of at least 30 pounds / 15 kilos.
Bonus Points:
- Past experience with identity management.
- Experience supporting Slack, Dropbox, Jira, Confluence, Zoom, Calendars.
- Experience with iOS.
- Experience writing Bash or Python scripts for automation.
We offer:
- The opportunity to join a small and growing team of good people, where you can make a difference.
- An environment that embraces the utility of a DevOps oriented culture and combines it with a focus on CI/CD methodology.
Contact Detail:
Clear Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows and MacOS desktop support, MS Office, and any tools like Slack or Zoom. Being able to discuss your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've tackled technical issues in the past. Be ready to explain your thought process and the steps you took to resolve those problems, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Demonstrate your customer service focus by sharing experiences where you provided exceptional support to users. This could be through direct assistance or by improving processes that enhanced user experiences, which is crucial for the IT Analyst position.
✨Tip Number 4
Network with current or former employees of Clear Street on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, and may even lead to a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace IT Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in providing desktop support for both Windows and MacOS. Emphasise your skills in MS Office, particularly Outlook and Excel, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT and your desire for a long-term career in systems or networking. Mention specific examples of how you've solved problems in previous roles to demonstrate your determination and problem-solving skills.
Showcase Interpersonal Skills: Since the role requires strong communication and customer service skills, include examples in your application that showcase your ability to assist both technical and non-technical users effectively.
Highlight Relevant Tools and Technologies: If you have experience with tools like Slack, Dropbox, Jira, or Confluence, make sure to mention this in your application. Also, if you have any scripting experience with Bash or Python, include that as it could set you apart from other candidates.
How to prepare for a job interview at Clear Street
✨Understand the Tech Stack
Familiarise yourself with the modern tech stack that Clear Street uses. Be prepared to discuss how your experience aligns with their cloud-based API technology and how you can contribute to enhancing user experiences.
✨Showcase Problem-Solving Skills
Prepare examples of past challenges you've faced in IT support and how you resolved them. Highlight your systematic approach to problem-solving, as this is crucial for the role.
✨Emphasise Customer Service
Since the role requires a strong focus on customer service, be ready to share instances where you provided exceptional support to both technical and non-technical users. Demonstrating empathy and communication skills will set you apart.
✨Discuss Collaboration Experience
Talk about your experience working with both technical and non-technical stakeholders. Clear Street values collaboration, so illustrating your ability to bridge gaps between different teams will be beneficial.
