FIX Onboarding and Support Engineer

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About Clear Street:

Clear Street is modernising the brokerage ecosystem. Founded in 2018, it is a diversified financial services firm replacing legacy infrastructure used across capital markets. The company has built a cloud-native clearing and custody system for today’s complex, global markets, focusing on efficiency, risk minimization, and cost reduction. Our goal is to create a comprehensive platform for all asset classes, countries, and currencies.

The Role

As a FIX Onboarding Engineer and Application Support at Clear Street, you will be part of a dedicated team working closely with sales, trading desks, and software engineers to provide end-to-end FIX onboarding and support across front, middle, and back-office systems. This role suits technically inclined support and onboarding professionals eager to delve into issues, coding, and impactful improvements.

You Will:

• Provide high-touch user support to sales and trading desks across EMEA and US markets.
• Onboard FIX clients across all asset classes.
• Support trading platforms on various OS environments, including high/low touch trading, algorithmic trading, exchange/FIX connectivity, and middle office bookings.
• Manage trading systems configuration in production and UAT environments.
• Analyze application logs, code bases, OS, and network to identify root causes and workarounds.
• Automate repetitive tasks and identify process improvements.
• Develop scripts, SQL queries, and implement application changes.
• Coordinate with internal teams, clients, and vendors.
• Work flexible hours, including weekends and evenings.
• Maintain high attention to detail and quality service.
• Prioritize multiple tasks effectively.

Requirements:

• Minimum five years of experience in high-pressure environments, preferably in front office application support with tight deadlines.
• Experience with client onboarding and supporting vendor platforms like Fidessa, UL, TT; knowledge of Equities, Futures, Commodities, FX assets.
• Knowledge of transfer protocols such as FIX and native protocols.
• Experience with PowerShell, Python, Bash, or Shell scripting.
• Proficiency with relational and non-relational databases, including data querying and exploration.
• Knowledge of execution feeds, market data handling, and algorithmic trading is a plus.

The Team

You will collaborate with talented professionals committed to innovation and quality. We value diversity, creativity, and strong work ethics, supporting your growth with the latest technologies and a collaborative environment.

We Offer:

Competitive compensation, equity, pension, parental leave, and comprehensive health insurance. We require in-office presence at least three days a week to foster collaboration. We are dedicated to a diverse, inclusive, and high-performance workplace.

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