FIX Onboarding and Support Engineer

About Clear Street: Clear Street is modernising the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure used across capital markets. We started from scratch by building a completely cloud-native clearing and custody system designed for today's complex, global market. Clear Street's proprietary prime brokerage platform adds significant efficiency to the market, while focusing on minimising risk, redundancy, and cost for clients. Our goal is to create a single source-of-truth platform for every asset class, in every country, and in any currency.

The Role: As a FIX Onboarding Engineer and Application Support at Clear Street, you will be part of a tight-knit and expanding team of engineers working closely with sales & trading desks along with software engineers providing end-to-end FIX onboarding and support across front, middle, and back-office systems across the firm. This role will likely appeal to technically minded members of support and onboarding teams who want the freedom to explore issues and code, and to make impactful improvements. Clear Street values a respectful and diverse team culture. We believe in choosing the right technology for the job, even if it means learning something new or reviving old skills. We prioritise business impact and outcomes over process, making decisions based on data. We strive to adapt quickly as business priorities evolve.

You Will:

• Provide high-touch user support to sales and trading desks across all major EMEA and US markets.
• Onboard FIX clients across all asset classes.
• Support trading platforms on various OS environments, including high/low touch trading, algorithmic trading, exchange/FIX connectivity, and middle office bookings.
• Manage trading systems configuration across production and UAT environments.
• Analyse application logs, code bases, OS, and network to identify root causes of issues and implement workarounds.
• Champion automation of repetitive tasks and identify areas for process improvement.
• Develop scripts, SQL queries, and implement application changes.
• Coordinate with internal teams, clients, and vendors.
• Work a flexible schedule, including weekends and evenings.
• Maintain attention to detail and deliver high-quality service.
• Prioritise multiple tasks effectively.

Requirements:

• At least five years of experience in a high-pressure environment, preferably in front office application support with tight deadlines.
• Experience with client onboarding and supporting vendor platforms like Fidessa, UL, TT; knowledge of Equities, Futures, Commodities, and FX asset classes.
• Experience with transfer protocols such as FIX and native protocols.
• Proficiency in PowerShell, Python, Bash, or Shell scripting.
• Strong skills in working with relational and non-relational databases, including data querying and exploration.
• Knowledge of execution feeds, market data handlers, and algorithmic trading is advantageous.

The Team: You will collaborate with talented, passionate, and highly cooperative business users, product leads, and engineers. Together, we've built a platform serving institutional clients at the forefront of technological innovation. Our engineers pride themselves on the quality and value of their work. You will have opportunities to work with cutting-edge technology, collaborate with diverse colleagues, and make a meaningful impact on the financial industry. We value creativity, innovation, strong work ethics, and support our team members' growth.

We Offer: We provide competitive compensation, company equity, pension, parental leave, and comprehensive medical and dental insurance. We prefer in-office presence at least three days a week to foster collaboration. Our top priority is our people. We invest in a culture of collaboration, support, and celebration of successes. We believe in a diverse, high-performance workforce and are committed to being an equal opportunity employer.