At a Glance
- Tasks: Provide front-line support for a fast-paced active trading platform.
- Company: Join Clear Street, a modern financial services firm revolutionising the brokerage ecosystem.
- Benefits: Enjoy competitive pay, equity options, 401k matching, and comprehensive health insurance.
- Other info: Work in a vibrant office with great perks and stunning views.
- Why this job: Be part of a dynamic team that values collaboration and celebrates success.
- Qualifications: 2+ years in fintech or brokerage support with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
About Clear Street: Clear Street is modernizing the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure used across capital markets. We started from scratch by building a completely cloud-native clearing and custody system designed for today’s complex, global market. Our platform is fully integrated with central clearing houses and exchanges to support billions in trading volume per day. We’ve agonized about our data model abstractions, created horizontal scalability, and crafted thoughtful APIs. All so we can provide a best-in-class experience for our clients. By combining highly-skilled product and engineering talent with seasoned finance professionals, we’re building the essentials to compete in today’s fast-paced markets.
The Team: Clear Street’s Active division provides powerful tools for active traders and professional trading groups. The platform is designed for speed, efficiency, and reliability for a fast-paced trading environment. The team manages the client onboarding process, handles client fund movements, responds to operational inquiries from clients and internal team members, and provides support for account-related inquiries.
The ideal candidate will have:
- Excellent communication skills
- Detail-oriented and client-focused
- A strong understanding of financial operations
- The ability to work efficiently in a fast-paced environment
Responsibilities:
- Front-line support for a retail active trading platform
- Primary channel will be incoming phone calls, platform support cases, and (potentially) live chat through Pylon during market hours
- Handles platform questions, account issues, PDT inquiries, onboarding, and billing
- Escalates execution/trading issues to trade desk specialists
- Reports to Active Support Team Lead
Experience / Skills:
- At least 2 years in fintech or brokerage support
- Professional trading experience and/or in a trading support function like Operations or Client Services across equities, options, or futures (futures is strongly preferred)
- Strong verbal & written communication
- Calm and composed under emotional pressure
- Client Service skills, can work to identify and resolve issues
- Must have active Series 7 & Series 63; Active Series 3 preferred. If not active, must be prepared to pass the exam within 3 months of joining
Preferred Experience / Skills:
- Experience at a retail trading brokerage
- Familiarity with retail (active) trading or professional platforms
- Experience with Pylon or similar support platforms
- Knowledge of PDT rules, margin mechanics, and order types
We Offer:
At Clear Street, we offer competitive compensation packages, company equity, 401k matching, gender-neutral parental leave, and full medical, dental, and vision insurance. Our belief has always been that we are better as a business when we are all together in person. As such, beginning on January 2, 2023, we are requiring employees to be in the office 4 days per week. In-office benefits include lunch stipends, fully stocked kitchens, happy hours, a great location, and amazing views. Our top priority is our people. We’re continuously investing in a culture that promotes collaboration. We help each other through challenges and celebrate each other's successes. We believe that modern workplaces succeed by virtue of having high-performance workforces that are diverse — in ideas, in cultures, and in experiences. We put in the effort to make such a workplace a daily reality and are proud to be an equal opportunity employer.
Associate - Active Trading Support in Birmingham employer: Clear Street
Clear Street is an exceptional employer that prioritises collaboration and innovation within its Regulatory Reporting Engineering team in Greater London. Employees benefit from a supportive work culture that encourages professional growth and offers opportunities to make a meaningful impact through automation of compliance processes. With a focus on leveraging cutting-edge technology, Clear Street provides a dynamic environment where your skills in Python and SQL can thrive, ensuring both personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Associate - Active Trading Support in Birmingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Clear Street. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Associate - Active Trading Support in Birmingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Clear Street.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Clear Street's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Clear Street
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Clear Street.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Clear Street will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Clear Street employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
