At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues for clients.
- Company: Fast-paced IT Managed Services company in Bishop Auckland.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work with cutting-edge technologies and develop your career.
- Why this job: Join a growing team and enhance your tech skills while helping others.
- Qualifications: 3 years of experience in IT support and strong troubleshooting skills.
The predicted salary is between 40000 - 45000 £ per year.
Clear Point Recruitment Ltd are currently recruiting on behalf of one of our clients based in the Bishop Auckland area. We have an exciting opportunity for a talented 2nd Line IT Support Engineer (Windows Server / Office 365 / VMware) to join my client, a fast-paced, growing IT Managed Services company based in Northampton, and become a key member of their busy Helpdesk team.
As a 2nd Line Support Engineer, you will be a point of contact on my client's IT helpdesk, working to and meeting SLA response and resolution targets for their customers' IT issues. As an ideal candidate for this fantastic IT support opportunity, you will have a minimum of 3 years recent employment in a technical Service Desk role environment supporting multiple external or internal users, via telephone and remote access.
It is essential that as a 2nd line engineer you have excellent interpersonal skills, with a confident and organised personality, and be committed and driven to deliver excellent customer service at all times. You will have the ability to demonstrate recent practical experience and a solid understanding of troubleshooting, supporting and administering: Windows Server, Active Directory, Group Policy, DNS, and ideally, Citrix XenApp and Terminal Services, Microsoft Exchange Server.
My client would also expect experience with Windows XP/7/8, Microsoft Office. Experience with VMware would be highly beneficial. As a passionate 2nd line Engineer, you will have the ability to work under pressure, multitask and organise priorities, and have the ability to take ownership of issues and work to tight timescales.
Experience of using remote management and monitoring software, and technical troubleshooting & support of Symantec Backup Exec, Veeam, would also be very handy, as would certifications in ITIL, Microsoft, VMware, Citrix etc.
IT Support Engineer employer: Clear Point Recruitment
Join a dynamic and rapidly expanding IT Managed Services company in Bishop Auckland, where your skills as a 2nd Line IT Support Engineer will be valued and nurtured. With a strong focus on employee development, a collaborative work culture, and a commitment to delivering exceptional customer service, this role offers you the chance to grow professionally while working with cutting-edge technologies. Enjoy the benefits of a supportive team environment that encourages innovation and excellence in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Clear Point Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Clear Point Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Clear Point Recruitment!
✨Direct Apply to Clear Point Recruitment
Let's not forget to apply directly through the Clear Point Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Clear Point Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Clear Point Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Clear Point Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
