Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for students seeking support and enhance their experience.
- Company: Join Clear Links, a leading provider of support for disabled and dyslexic students.
- Benefits: Enjoy hybrid working, job security, 28 days holiday, and annual pay increases.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and a commitment to high-quality customer service required.
- Other info: Friendly culture with ongoing training and career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
The role of the Support Engagement Specialist is to enhance the support of all students who receive support through Clear Links. You will be the first point of contact for students who may be unsure how to access their support. You will create a positive and supportive experience for the student, guiding them through the process and ensuring they know what to expect. You will accurately record information understanding that the wider teams will rely on this to ensure the student gets the most from their experience.
Responsibilities
- Being the first point of contact for students enquiring about accessing support
- Ensuring information is entered onto the internal systems accurately and in a timely manner
- Being responsible for proactively contacting students on a regular basis
- Identifying and working on improvements to student engagement
- Working effectively as part of a team
Benefits
- Hybrid and flexible working
- Permanent role with job security
- 35-hour working week
- Automatic annual pay increases for the first five years (subject to satisfactory performance)
- 28 days' holiday plus bank holidays (rising to 29 days after 2 years' service)
- Pension with 4% employer contribution
- Enhanced maternity and paternity leave
- Life and critical illness insurance
- Westfield Health Cover (Level 1)
- Free on-site parking
- Annual pension review with an independent financial adviser
- Mental Health First Aiders
- Cycle to work scheme
- Company social events
Qualifications/Requirements
- Excellent communication skills including making and receiving calls
- Lived experience of higher education (degree-level) or equivalent professional experience
- A commitment to delivering high-quality customer service and a proactive attitude
- Attention to detail and the ability to record information accurately
- A friendly, positive and professional demeanour
- Good knowledge of Microsoft Office
- Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
About Clear Links
Clear Links is the UK's leading specialist provider of support workers for students. We focus on supporting disabled and dyslexic people in education and the workplace, helping them access the support they need to succeed. We're proud of our friendly, inclusive culture and our commitment to delivering a high-quality, responsive service. Our team benefits from ongoing training, a welcoming office environment, and the support of experienced and approachable colleagues.
Support Engagement Specialist / Administrator in Sheffield employer: Clear Links Support
Contact Detail:
Clear Links Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engagement Specialist / Administrator in Sheffield
✨Tip Number 1
Get to know the company! Research Clear Links and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in supporting students.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for students, being clear and friendly is key. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show off your proactive attitude! Think of examples from your past where you've gone above and beyond to help others. This will demonstrate your commitment to delivering high-quality customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to engage with our systems right from the start.
We think you need these skills to ace Support Engagement Specialist / Administrator in Sheffield
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for supporting students shine through. We want to see how excited you are about making a positive impact in their lives!
Tailor Your Experience: Make sure to highlight any relevant experience you have that aligns with the role. Whether it's customer service or working in education, we want to know how your background makes you a great fit for us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Clear Links Support
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Support Engagement Specialist. Familiarise yourself with how Clear Links operates and the importance of being the first point of contact for students. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve helped someone navigate a process or resolved an issue. Practising these scenarios will help you articulate your experience during the interview.
✨Demonstrate Your Proactive Attitude
The job requires a proactive approach to student engagement. Be ready to discuss how you've taken initiative in past roles, whether it was reaching out to clients or suggesting improvements. This will highlight your commitment to providing high-quality customer service, which is crucial for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
