Administrator / Support Delivery Supervisor in Sheffield

Overview

We have an exciting opportunity for someone who is passionate about ensuring students receive exceptional support throughout their higher education journey. As part of our Support Delivery Service team, you\’ll play a key role in helping students and support workers have a smooth and positive experience with Clear Links.

You\’ll look after a group of remote support workers and the students they work with, acting as a helpful and reliable point of contact for day-to-day queries. This is a varied, people-focused role where organisation, clear communication, and empathy are just as important as attention to detail. You\’ll be supported by the wider team and given the opportunity to build your knowledge and confidence over time.

Responsibilities

• Supporting and coordinating a group of remote support workers
• Making sure students have the right support in place at the right time
• Communicating with students, support workers, universities, and funding bodies
• Building positive working relationships with a range of people
• Keeping accurate records and handling information confidentially
• Working collaboratively as part of a supportive team
• Occasionally attending meetings or events related to the role

Benefits

• Hybrid and flexible working
• Permanent role with job security
• 35-hour working week
• Automatic annual pay increases for the first five years (subject to satisfactory performance)
• 28 days\’ holiday plus bank holidays (rising to 29 days after 2 years\’ service)
• Pension with 4% employer contribution
• Enhanced maternity and paternity leave
• Life and critical illness insurance
• Westfield Health Cover (Level 1)
• Free on-site parking
• Annual pension review with an independent financial adviser
• Mental Health First Aiders
• Cycle to work scheme
• Company social events

Qualifications

• Lived experience of higher education (degree-level) or equivalent professional experience.
• Excellent communication skills with a range of stakeholders across phone, email, and face-to-face interactions
• High attention to detail and the ability to record information accurately
• Ability to work collaboratively within a team and build rapport with others
• Effective time management and organisational skills and the ability to manage multiple priorities
• A commitment to delivering high-quality customer service and a proactive attitude

Desirable Criteria (nice to have)

• Awareness of safeguarding and student wellbeing practices
• Confidence in signposting to relevant services
• Ability to deliver or contribute to internal training

This role is subject to satisfactory references and pre-employment checks. You must have the legal right to work in the UK in accordance with the Asylum and Immigration Act 1996. Disability Confident

Disability Confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Clear Links is the UK\’s leading specialist provider of support workers for students. We focus on supporting disabled and dyslexic people in education and the workplace, helping them access the support they need to succeed.

We\’re proud of our friendly, inclusive culture and our commitment to delivering a high-quality, responsive service. Our team benefits from ongoing training, a welcoming office environment, and the support of experienced and approachable colleagues.