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- Tasks: Support students in accessing vital resources and create a positive experience.
- Company: Leading provider of support workers for disabled and dyslexic students in the UK.
- Benefits: Flexible working, job security, 28 days holiday, and annual pay increases.
- Why this job: Make a real difference in students' lives while enjoying a supportive work culture.
- Qualifications: Excellent communication skills and lived experience of higher education.
- Other info: Join a friendly team committed to inclusivity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Clear Links is the UK’s leading specialist provider of support workers for students. We focus on supporting disabled and dyslexic people in education and the workplace, helping them access the support they need to succeed. We’re proud of our friendly, inclusive culture and our commitment to delivering a high-quality, responsive service. Our team benefits from ongoing training, a welcoming office environment, and the support of experienced and approachable colleagues.
About the job
The role of the Support Engagement Specialist is to enhance the support of all students who receive support through Clear Links. You will be the first point of contact for students who may be unsure how to access their support. You will create a positive and supportive experience for the student, guiding them through the process and ensuring they know what to expect. You will accurately record information understanding that the wider teams will rely on this to ensure the student gets the most from their experience.
Responsibilities
- Being the first point of contact for students enquiring about accessing support
- Ensuring information is entered onto the internal systems accurately and in a timely manner
- Being responsible for proactively contacting students on a regular basis
- Identifying and working on improvements to student engagement
- Working effectively as part of a team
Benefits
- Hybrid and flexible working
- Permanent role with job security
- 35-hour working week
- Automatic annual pay increases for the first five years (subject to satisfactory performance)
- 28 days’ holiday plus bank holidays (rising to 29 days after 2 years’ service)
- Pension with 4% employer contribution
- Enhanced maternity and paternity leave
- Life and critical illness insurance
- Westfield Health Cover (Level 1)
- Free on-site parking
- Annual pension review with an independent financial adviser
- Mental Health First Aiders
- Cycle to work scheme
- Company social events
We are looking for (minimum criteria)
- Excellent communication skills including making and receiving calls
- Lived experience of higher education (degree-level) or equivalent professional experience
- A commitment to delivering high-quality customer service and a proactive attitude
- Attention to detail and the ability to record information accurately
- A friendly, positive and professional demeanour
- Good knowledge of Microsoft Office
How to Apply
Please complete the application questions and upload your CV and a covering letter outlining your suitability for the role at: https://narrowquayhr.xyhr.uk/Job?uid=tnewppsxhbtdimequvub
Due to the volume of applications we receive, only applications meeting the minimum criteria and including both documents will be progressed. Please note previous applicants need not apply. This role is subject to satisfactory references and pre-employment checks. You must have the legal right to work in the UK in accordance with the Asylum and Immigration Act 1996.
As a Disability Confident Leader, we are committed to fostering a fair and inclusive workplace and celebrate diversity, valuing everyone’s contribution to our organisation. Disabled applicants who meet the minimum criteria will be shortlisted for an interview. Where there is a particularly high number of applicants, we may need to raise the minimum criteria. In such cases, applicants who have declared a disability under the Disability Confident scheme and meet the minimum criteria may not always be invited to interview.
Interviews
We are planning on holding the interviews in person during the week commencing 16th February 2026. We are dedicated to ensuring our recruitment process is accessible. If you require this job advert in an alternative format, please contact the HR team. If you need any reasonable adjustments during the application or interview process, please let us know when you apply. Alternatively, you can email hr@clear-links.co.uk to discuss what support you might need.
We are committed to protecting your data in line with the general data protection regulations. Our privacy notice can be found here - https://www.clear-links.co.uk/your-data
Equality and Diversity Monitoring
As part of our recruitment process, we would like to invite candidates to complete our Equality and Diversity Monitoring Form. Please note this is completely voluntary. Information is used solely for monitoring purposes and will not be linked to your application or influence the recruitment decision. All data will be treated in strict confidence in line with data protection regulations. If you would like to complete the survey please click the following link: https://www.surveymonkey.com/r/HBPWJSV
Support Engagement Specialist / Administrator in Sheffield employer: Clear Links Support Ltd
Contact Detail:
Clear Links Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engagement Specialist / Administrator in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, check out Clear Links' website and social media. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in supporting students.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing your experience in higher education and customer service.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate your ability to listen actively and respond thoughtfully. Remember, as a Support Engagement Specialist, you'll be the first point of contact for students, so showcasing your friendly demeanour is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and reinforces your commitment to providing high-quality support for students.
We think you need these skills to ace Support Engagement Specialist / Administrator in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Engagement Specialist role. Highlight your communication skills and any relevant experience in supporting students or working in education. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting disabled and dyslexic students. Share specific examples of how you've provided excellent customer service in the past, as this is key for us.
Be Clear and Concise: When filling out the application questions, keep your answers clear and to the point. We appreciate attention to detail, so make sure your information is accurate and well-organised. This will help us understand your suitability for the role quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our friendly and inclusive culture at Clear Links!
How to prepare for a job interview at Clear Links Support Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Clear Links thoroughly. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Support Engagement Specialist, excellent communication is key. Prepare examples of how you've successfully communicated with others in previous roles or experiences. Be ready to demonstrate your ability to listen actively and respond thoughtfully during the interview.
✨Highlight Your Attention to Detail
Since the role involves accurately recording information, be prepared to discuss how you ensure accuracy in your work. Bring examples of past experiences where your attention to detail made a difference, whether in data entry or customer service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
