At a Glance
- Tasks: Deliver engaging IT training and improve business processes across the firm.
- Company: Leading regional law firm in Norwich with a focus on innovation.
- Benefits: Fixed-term contract with opportunities for professional growth and development.
- Other info: Collaborative environment with exposure to various departments and systems.
- Why this job: Make a real difference by enhancing technical skills and operational efficiency.
- Qualifications: Experience in IT training and a passion for process improvement.
The predicted salary is between 30000 - 40000 £ per year.
A leading regional law firm is seeking an IT Trainer / Process Analyst to join their team in Norwich, Norfolk. You will support the delivery of IT training and process improvement initiatives across the business. This is an 18-month fixed-term contract offering the opportunity to work closely with staff at all levels, helping improve technical capability, system adoption and operational efficiency.
The successful candidate will be responsible for:
- Identifying IT training needs across the business
- Designing and delivering training on Microsoft 365 applications, including Word, Excel, Outlook, Teams and Copilot
- Delivering training on practice management, case management and document management systems
- Leading IT inductions for new starters
- Producing and maintaining training materials, user guides, process documentation and training videos
- Providing ongoing support and guidance following system upgrades and process changes
- Supporting users with software and systems queries
- Mapping, reviewing and documenting business processes
- Identifying inefficiencies and recommending improvements through technology and process changes
- Producing process maps, standard operating procedures and user guidance
IT Trainer in Norfolk employer: Clear Legal & Financial Recruitment
Join a leading regional law firm in Norwich, where you will be part of a dynamic team dedicated to enhancing IT capabilities and operational efficiency. With a strong focus on employee development, the firm offers comprehensive training opportunities and a collaborative work culture that values innovation and continuous improvement. This role not only allows you to make a meaningful impact on staff performance but also provides a supportive environment for personal and professional growth.
Contact Details:
Clear Legal & Financial Recruitment Recruitment Team
