At a Glance
- Tasks: Provide first-line IT support to legal professionals in a fast-paced law firm.
- Company: Join a dynamic law firm in central London with a hybrid working model.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Great chance to learn and grow in a supportive team atmosphere.
- Why this job: Make a real difference by supporting tech needs in a professional services environment.
- Qualifications: Experience in IT support, strong knowledge of Microsoft tools, and excellent communication skills.
Our client is seeking a proactive IT Support Engineer to join its law firm in central London. Hybrid working is available.
The role will be providing first-line technical support to legal professionals and business support staff within a fast-paced professional services environment.
The successful candidate will act as the first point of contact for IT queries, delivering reliable technical support across desktop systems, Microsoft 365, mobile devices, business applications and IT infrastructure.
Key Responsibilities
- Act as the first point of contact for IT support requests by telephone, email, helpdesk and in person
- Log, prioritise, investigate and resolve incidents and service requests within agreed service levels
- Escalate complex technical issues where appropriate
- Configure, deploy and support computers, laptops, printers, mobile devices and peripherals
- Deliver IT inductions for new starters and work experience students
- Provide support for Microsoft Windows, Microsoft 365, Outlook, Teams and standard business applications
- Assist with user account administration, password resets and access management
- Support document management, legal and practice management systems
- Set up meeting rooms, video conferencing and audio-visual equipment
- Maintain accurate IT service management records
- Carry out software installations, updates, system checks and equipment builds
- Support employee onboarding and offboarding, including hardware and account setup
- Maintain IT asset registers and equipment inventories
- Follow IT security, data protection and cybersecurity procedures
- Assist with IT projects, office moves and technology rollouts
Requirements
- Experience within a law firm or professional services environment
- Previous experience in a first-line IT support or service desk role
- Strong knowledge of Microsoft Windows 10/11
- Experience supporting Microsoft 365, Outlook, Teams and Office applications
- Basic understanding of Active Directory and user account administration
- Knowledge of networking fundamentals including TCP/IP, DNS, DHCP and VPN
- Experience supporting desktop hardware, laptops, printers and mobile devices
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to prioritise workload and work effectively under pressure
- Professional, approachable and customer-focused manner
Desirable
- Familiarity with legal applications such as i Manage, Intapp, Big Hand, Aderant, Elite 3E or SOS
- Experience with ITSM platforms such as Service Now, Halo ITSM, Jira Service Management or Freshservice
- Knowledge of Microsoft Intune, Autopilot or Azure Virtual Desktop
- Understanding of Cyber Essentials, ISO 27001 or ITIL practices
Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited.
Please
Note: Due to the number of applications we receive we may be unable to respond to every application directly.
If you have not heard from us within 3 working days, please assume your application has been unsuccessful
IT Support Engineer - Law Firm in London employer: Clear Legal & Financial Recruitment
Clear Legal & Financial Recruitment is an excellent employer for Junior Family Solicitors, offering a supportive team environment in the vibrant city of Liverpool. With 25 days of holiday and ample professional development opportunities, employees are encouraged to grow their careers in Family law while enjoying a healthy work-life balance. The firm's commitment to excellent client care and varied caseloads ensures that every day brings meaningful and rewarding challenges.
Contact Details:
Clear Legal & Financial Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Law Firm in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Clear Legal & Financial Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Clear Legal & Financial Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Clear Legal & Financial Recruitment!
✨Direct Apply to Clear Legal & Financial Recruitment
Let's not forget to apply directly through the Clear Legal & Financial Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer - Law Firm in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Clear Legal & Financial Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Clear Legal & Financial Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Clear Legal & Financial Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
