At a Glance
- Tasks: Provide end-user support for Microsoft 365 systems and troubleshoot issues.
- Company: Rapidly growing tech company in Cambridge with a collaborative team.
- Benefits: Flexible working, paid training, profit share, and generous holiday allowance.
- Other info: Enjoy hybrid work options and excellent career growth opportunities.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: 2+ years in IT support and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
My client is seeking an IT Support Technician to join their rapidly growing team in Cambridge. The role will provide end-user support to the client’s customers’ Microsoft 365-based systems as a part of their helpdesk team. You will need to be skilled in analysing problems and supporting issues, providing diagnosis and solutions.
Whilst the first few months will be on premises at the offices in Cambridge, most of the team take advantage of the hybrid option, and work around 2-3 days from home per week.
Key skills:
- End-user support of Microsoft 365
- End-user support of Microsoft Windows 11
- Excellent telephone and email communication
Supporting skills:
- Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune
- Ability to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts from time-to-time
- Ability to be on-call on evenings and/or weekends as part of a team rota (additional pay applies)
- Clean driving licence
Experience required:
- Minimum of 2 years’ experience in first/second/third-line support within an MSP or other high-paced helpdesk environment.
Benefits:
- Flexible working from home, typically up to three days/week
- 12 paid training days per year on a certified Microsoft syllabus
- Profit share and annual performance bonuses (typically 10-15% base annually)
- 20 paid holiday days per year plus Bank Holidays, with the option to purchase up to 20 more days via our Flexible Leave scheme
- 6 paid sick days per year
- Matched personal pension (4% employee, 5% employer)
- Death in service insurance (3 x annual salary as lump sum to estate)
- Four weeks full pay, four weeks half pay parental leave for biological parents of new-borns or adoptive parents of children under the age of two
- Free unlimited electric vehicle charging at the office in Quy
- Access to the Octopus EV company car scheme for significant savings on leasing an electric vehicle
- Access to trade pricing for personal purchases of computer hardware and software
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.
IT Support - Microsoft 365 in Newtown employer: Clear Legal & Financial Recruitment Careers
Join a dynamic and supportive team in our London office, where we prioritise professional development and foster a collaborative work culture. As a Senior Costs Draftsperson / Costs Lawyer, you will benefit from competitive remuneration, comprehensive training opportunities, and the chance to make a significant impact in the legal aid sector. Our commitment to employee growth and well-being makes us an exceptional employer for those seeking meaningful and rewarding careers.
Contact Details:
Clear Legal & Financial Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support - Microsoft 365 in Newtown
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Clear Legal & Financial Recruitment Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Clear Legal & Financial Recruitment Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Clear Legal & Financial Recruitment Careers!
✨Direct Apply to Clear Legal & Financial Recruitment Careers
Let's not forget to apply directly through the Clear Legal & Financial Recruitment Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support - Microsoft 365 in Newtown
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Clear Legal & Financial Recruitment Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Clear Legal & Financial Recruitment Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Clear Legal & Financial Recruitment Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
