At a Glance
- Tasks: Design tailored solutions for clients and guide them through implementation.
- Company: Join Clear Junction, a fast-growing fintech leader in payment infrastructure.
- Benefits: Enjoy 25 days holiday, private medical insurance, and enhanced pension scheme.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact in the fintech world while collaborating with diverse teams.
- Qualifications: 4+ years in fintech or financial services with client-facing experience.
The predicted salary is between 56700 - 69300 £ per year.
Description
Since 2016, we at Clear Junction have been providing regulated, end-to-end payment infrastructure that financial companies rely on.
Built on proprietary in-house technology, our solutions are designed to effortlessly meet the complex, growing demands of the global financial sector.
Our footprint spans the UK and mainland Europe with a dedicated team of over 150 fintech professionals.
Our success speaks for itself: recognised as the UK's fastest-growing, founder-led, privately owned business, we are proud to be featured on both The Sunday Times 100 List and the Financial Times Top 100 fastest-growing companies in Europe.
About the Role
The Pre-Sales and Client Implementation Manager bridges Sales, Onboarding, Relationship Management, and technical delivery, designing tailored solutions for prospective and existing clients and guiding new clients through a smooth implementation and activation journey.
Acting as the primary product and solutions expert for client-facing teams, this role works closely with Risk, Compliance, Product, Legal, Client Operations and IT to ensure every solution is compliant, clearly understood by the client, and delivered successfully from proposal through to go-live and beyond.
Key Responsibilities
- Designing Client Solutions
- Partner with Sales and Relationship Management to understand the needs of prospective and existing clients and design tailored solutions.
- Create and track Client solution descriptions from the point of the initial assessment to post implementation adoption
- Deliver product, service and solution presentations, acting as the primary subject matter expert for client queries.
- Work with Risk, Compliance, Product, Legal, IT and other teams to ensure solutions are compliant and fit for purpose.
- Provide activation and post-go-live support during the initial “hypercare” period, coordinating resolution of any issues.
- Gather client feedback during and after implementation to inform continuous improvement.
- Client Onboarding & Implementation
- Translate approved commercial proposals into structured implementation roadmaps.
- Support Sales and Relationship Management throughout onboarding, setup and activation – including client calls, gathering client information, and ensuring clients understand the solution and each stage of the onboarding process.
- Help clients navigate key onboarding milestones, flagging where information or decisions are needed to keep implementation on track.
- Coordinate internal approvals for non-standard client requests, working with relevant teams.
- Develop the agenda for, and participate in, client handover calls to ensure a smooth transition to ongoing account management.
- Oversee end-to-end onboarding, including account setup, technical integration and sandbox readiness.
- Identify, manage and escalate implementation risks, bottlenecks or delays as needed.
- Knowledge, Documentation & Collaboration
- Develop and maintain client-facing and internal implementation documentation, templates and onboarding materials.
- Contribute to the internal knowledge base on products, services and implementation processes.
- Act as an internal subject matter expert and consultant for client-facing teams.
- Partner with the Product team to develop and deliver training on new products, services and processes.
- Collaborate closely with Product, Operations, Legal and IT teams to share insights and improve processes.
Requirements
Experience
- 4+ years of experience in fintech, payments, banking or financial services, ideally within a client-facing solutions, pre-sales, implementation, onboarding, customer success or product-related role.
- Demonstrable experience working directly with B2B clients, understanding their business requirements and translating these into practical product or service solutions.
- Proven experience managing or coordinating end-to-end client implementations, from requirements gathering and solution design through onboarding, technical integration, activation and post-go-live support.
- Experience working with payment products and infrastructure, with a good understanding of areas such as payment accounts, domestic and cross-border payments, payment rails, FX, APIs and transaction flows.
- Experience supporting complex or non-standard client requirements and coordinating multiple internal stakeholders to determine appropriate solutions.
- Experience working in a regulated environment and collaborating with Risk, Compliance and Legal teams as part of solution design and client onboarding.
- Experience delivering client presentations, product demonstrations, workshops or solution discussions, with the ability to act confidently as a subject matter expert.
- Experience creating and maintaining implementation documentation, client guides, process documentation, templates and internal knowledge materials.
- Experience providing training or knowledge-sharing sessions to Sales, Relationship Management or other client-facing teams would be advantageous.
- Knowledge & Technical Capability
- Strong understanding of the B2B payments and fintech ecosystem, including the commercial and operational considerations involved in delivering payment solutions to clients.
- Ability to understand payment flows and translate client requirements into clearly defined business, operational and technical requirements.
- Good understanding of API-based integrations and technical implementation concepts, with the ability to hold credible conversations with both client technical teams and internal IT/Product teams.
- Understanding of client onboarding, implementation and activation processes within a regulated financial services environment.
- Core Skills & Competencies
Solution-oriented thinking – Able to understand what a client is trying to achieve, identify underlying requirements and design practical solutions using available products and capabilities.
Client communication – Confident in communicating complex product, operational and technical concepts in clear, accessible language and managing client expectations throughout implementation.
Commercial awareness – Understands the commercial context of client relationships and balances customer requirements with product capabilities, operational feasibility, risk and business objectives.
Project and implementation management – Highly organised and able to manage multiple implementations, dependencies, milestones, risks and stakeholders simultaneously.
Stakeholder management – Able to coordinate effectively across Sales, Relationship Management, Product, Risk, Compliance, Legal, Operations and IT, driving decisions and actions without necessarily having direct authority over the teams involved.
Problem solving – Proactive in identifying implementation challenges, investigating root causes and coordinating appropriate solutions before issues impact the client.
Technical aptitude – Comfortable working with technical concepts, APIs, integrations and payment flows without needing to be a software engineer.
Ownership and accountability – Takes responsibility for progressing client implementations and follows issues through to resolution rather than simply handing them to another team.
Attention to detail – Able to manage complex client requirements, documentation, approvals and implementation dependencies accurately.
Continuous improvement mindset – Uses client and internal feedback to identify opportunities to simplify onboarding, improve documentation and strengthen products and processes.
Benefits
- 25 days holiday (plus bank holidays)
- Private Medical Insurance: You will be eligible for our full Private Medical & Dental Cover (after probationary period)
- Life Assurance
- Employee Assistance Programme plus Rewards and Perks Discount with Yu Life
- Enhanced Company Pension Scheme
Pre Sales and Client Implementation Manager in London employer: Clear Junction
At Clear Junction, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the fintech sector. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, all while enjoying a competitive benefits package that includes private medical insurance and a generous holiday allowance. Located in the heart of the UK, our team thrives in a fast-paced environment where every contribution is valued, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Pre Sales and Client Implementation Manager in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Clear Junction. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Clear Junction.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Clear Junction. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Pre Sales and Client Implementation Manager in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Clear Junction and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Clear Junction how you can be a team player!
How to prepare for a job interview at Clear Junction
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Clear Junction.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Clear Junction's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
