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For Companies At a Glance
- Tasks: Build and maintain strong relationships with clients while optimising their payment solutions.
- Company: Join a fast-growing fintech company revolutionising global payments.
- Benefits: Enjoy a bonus scheme, 25 days holiday, and private medical insurance.
- Why this job: Make a real impact in the fintech world and grow your career.
- Qualifications: 1-3 years in B2B client management, preferably in finance or fintech.
- Other info: Hybrid working model with a friendly, supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers regulated end-to-end payment solutions based on proprietary in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies. Founded in 2016, the business has seen double-digit growth year on year, with over 130 fintech professionals based across the UK and mainland Europe.
What you'll do:
- Build and maintain strong business relationships with clients
- Monitor client business changes, challenges, and needs
- Conduct client analysis to understand strategy, expansion plans, and pain points
- Advise clients on optimising CJ services or transitioning to better-suited solutions
- Report key client insights and analysis to the Head of the Relationship Management Department
- Notify the Risk and Compliance Department of significant client business changes
- Develop and execute problem-solving and revenue growth strategies
- Keep accurate records in SuiteCRM and HubSpot
Client Analysis & Relationship Management:
- Track client transactions and revenue trends
- Analyse quality of service metrics and client-related complaints
- Conduct client surveys and review feedback
- Implement action plans to enhance client satisfaction and business performance
Sales & Negotiation:
- Identify upsell and cross-sell opportunities for existing clients
- Lead client negotiations and finalise updated client solutions
- Prepare and manage client offers, securing necessary approvals
- Draft and negotiate contracts, ensuring compliance and approvals
Risk & Compliance:
- Serve as a first line of defence on AML, financial crime, and sanctions risks
- Assess and manage client debt, negotiating repayments where necessary
- Recommend service suspension or contract termination for overdue debts (subject to senior management approval)
Product & Service Enhancement:
- Facilitate testing and implementation of new products and services
- Gather and process client feedback for service and software improvements
- Propose enhancements to proprietary software, statistical reports, and CRM functionality
CRM & Documentation:
- Ensure complete and accurate record-keeping within CRM systems
- Maximise the utilisation of CRM tools for efficiency and tracking
Requirements:
Essential:
- Proven experience as a Client Relationship Manager or Sales within a B2B environment (Finance, Technology, Fintech)
- 1-3 years of experience in Payments/FinTech/Banking/FX industries
- High-level understanding of types of payment service providers, with a particular focus on bank transfers in the EU and UK
- General understanding of CRM practices
- Customer oriented mindset
- Excellent communication and problem solving skills
- Aptitude for fostering positive relationships
Desirable:
- Knowledge of International regulation, compliance and AML / KYC frameworks
- Working knowledge of a European language is a strong plus
Benefits:
- Access to the company bonus scheme
- 25 days holiday (plus bank holidays)
- Life assurance of 4 x salary, plus critical illness protection
- Private medical insurance after probation period
- Hybrid Working: 3 days in the office
- Work in a friendly, growing team
Client Relationship Manager in London employer: Clear Junction
Contact Detail:
Clear Junction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Clear Junction and its services. Understand their client base and think about how you can add value as a Client Relationship Manager. Tailor your answers to show you’re not just another candidate, but someone who gets what they do.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with the role. Think about specific examples where you’ve successfully managed client relationships or solved problems, and be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Client Relationship Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Relationship Manager. Highlight your experience in B2B environments, especially in Finance or FinTech, and showcase any relevant skills that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client relationships and how your background makes you a perfect fit for our team. Don’t forget to mention any specific achievements that demonstrate your problem-solving skills.
Showcase Your Communication Skills: As a Client Relationship Manager, communication is key. In your application, make sure to reflect your ability to convey ideas clearly and effectively. This could be through your writing style or by providing examples of successful client interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our growing team!
How to prepare for a job interview at Clear Junction
✨Know Your Client Relationship Basics
Make sure you brush up on your knowledge of client relationship management, especially in the B2B finance and fintech sectors. Be ready to discuss how you've built and maintained strong business relationships in the past, as this will show your understanding of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled client challenges or optimised services in previous roles. Clear Junction values problem-solving abilities, so demonstrating your analytical skills and strategic thinking will set you apart.
✨Familiarise Yourself with CRM Tools
Since the role involves using SuiteCRM and HubSpot, it’s a good idea to familiarise yourself with these platforms. If you have experience with similar CRM systems, be ready to discuss how you used them to enhance client satisfaction and track performance.
✨Understand Compliance and Regulations
Given the importance of compliance in the payments industry, make sure you have a solid grasp of AML, KYC, and other relevant regulations. Being able to discuss these topics confidently will demonstrate your readiness for the role and your commitment to maintaining high standards.
