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For Companies At a Glance
- Tasks: Build strong client relationships and optimise payment solutions for their needs.
- Company: Join a fast-growing fintech company with a dynamic team culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a bonus scheme.
- Why this job: Make a real impact in the fintech world while developing your career.
- Qualifications: Experience in B2B client management and a customer-oriented mindset required.
- Other info: Hybrid working model with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers regulated end-to-end payment solutions based on proprietary in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies. Founded in 2016, the business has seen double-digit growth year on year, with over 130 fintech professionals based across the UK and mainland Europe.
What you’ll do:
- Build and maintain strong business relationships with clients
- Monitor client business changes, challenges, and needs
- Conduct client analysis to understand strategy, expansion plans, and pain points
- Advise clients on optimising CJ services or transitioning to better-suited solutions
- Report key client insights and analysis to the Head of the Relationship Management Department
- Notify the Risk and Compliance Department of significant client business changes
- Develop and execute problem-solving and revenue growth strategies
- Keep accurate records in SuiteCRM and HubSpot
Client Analysis & Relationship Management:
- Track client transactions and revenue trends
- Analyse quality of service metrics and client-related complaints
- Conduct client surveys and review feedback
- Implement action plans to enhance client satisfaction and business performance
Sales & Negotiation:
- Identify upsell and cross-sell opportunities for existing clients
- Lead client negotiations and finalise updated client solutions
- Prepare and manage client offers, securing necessary approvals
- Draft and negotiate contracts, ensuring compliance and approvals
Risk & Compliance:
- Serve as a first line of defence on AML, financial crime, and sanctions risks
- Assess and manage client debt, negotiating repayments where necessary
- Recommend service suspension or contract termination for overdue debts (subject to senior management approval)
Product & Service Enhancement:
- Facilitate testing and implementation of new products and services
- Gather and process client feedback for service and software improvements
- Propose enhancements to proprietary software, statistical reports, and CRM functionality
CRM & Documentation:
- Ensure complete and accurate record-keeping within CRM systems
- Maximise the utilisation of CRM tools for efficiency and tracking
Requirements:
- Essential: Proven experience as a Client Relationship Manager or Sales within a B2B environment (Finance, Technology, Fintech)
- 1-3 years of experience in Payments/FinTech/Banking/FX industries
- High-level understanding of types of payment service providers, with a particular focus on bank transfers in the EU and UK
- General understanding of CRM practices
- Customer oriented mindset
- Excellent communication and problem solving skills
- Aptitude for fostering positive relationships
- Desirable: Knowledge of International regulation, compliance and AML / KYC frameworks
- Working knowledge of a European language is a strong plus
Benefits:
- Access to the company bonus scheme
- 25 days holiday (plus bank holidays)
- Life assurance of 4 x salary, plus critical illness protection
- Private medical insurance after probation period
- Hybrid Working: 3 days in the office
- Work in a friendly, growing team
Client Relationship Manager employer: Clear Junction
Contact Detail:
Clear Junction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research Clear Junction thoroughly—know their services, values, and recent news. Tailor your answers to show how your experience aligns with their needs. Confidence is key, so practice makes perfect!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Client Relationship Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Relationship Manager. Highlight your experience in B2B environments, especially in Finance or Fintech, and showcase any relevant achievements that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client relationships and how your skills can help us grow. Be specific about your experience with CRM tools and your understanding of payment services.
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—give us examples! Share instances where you’ve successfully navigated challenges or improved client satisfaction. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Clear Junction
✨Know Your Client Relationship Management
Make sure you brush up on your knowledge of client relationship management principles, especially in a B2B context. Be ready to discuss how you've built and maintained strong relationships in the past, and think of specific examples that showcase your skills.
✨Understand the Payments Landscape
Familiarise yourself with the payments industry, particularly around bank transfers in the EU and UK. Being able to speak confidently about current trends and challenges will show that you're not just interested in the role but also invested in the sector.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific client challenges or complaints. Prepare some scenarios where you've successfully resolved issues or improved client satisfaction, as this will demonstrate your problem-solving abilities.
✨Showcase Your CRM Skills
Since you'll be using SuiteCRM and HubSpot, it’s a good idea to highlight your experience with CRM systems. Be prepared to discuss how you've used these tools to track client interactions and improve service delivery in your previous roles.
