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For Companies At a Glance
- Tasks: Build and maintain strong relationships with clients while optimising their payment solutions.
- Company: Join Clear Junction, a fast-growing global payments company with a dynamic team.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a bonus scheme.
- Why this job: Make a real impact in the fintech industry and grow your career.
- Qualifications: Experience in client relationship management or sales in B2B finance or fintech.
- Other info: Hybrid working model with a friendly and supportive team environment.
The predicted salary is between 36000 - 60000 Ā£ per year.
Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers regulated end-to-end payment solutions based on proprietary ināhouse technology. The company's infrastructure is designed to meet the growing needs of global financial companies. Founded in 2016, the business has seen doubleādigit growth year on year, with over 130 fintech professionals now based across the UK and mainland Europe. Clear Junction is named as one of the fastest growing privately held companies in The Sunday Times 100 List, as well as one of Europe's fastest growing companies by the Financial Times.
What youāll do
- Build and maintain strong business relationships with clients.
- Monitor client business changes, challenges, and needs.
- Conduct client analysis to understand strategy, expansion plans, and pain points.
- Advise clients on optimising CJ services or transitioning to betterāsuited solutions.
- Report key client insights and analysis to the Head of the Relationship Management Department.
- Notify the Risk and Compliance Department of significant client business changes.
- Develop and execute problemāsolving and revenue growth strategies.
- Keep accurate records in SuiteCRM and HubSpot.
Client Analysis & Relationship Management
- Track client transactions and revenue trends.
- Analyse quality of service metrics and clientārelated complaints.
- Conduct client surveys and review feedback.
- Implement action plans to enhance client satisfaction and business performance.
Sales & Negotiation
- Identify upsell and crossāsell opportunities for existing clients.
- Lead client negotiations and finalise updated client solutions.
- Prepare and manage client offers, securing necessary approvals.
- Draft and negotiate contracts, ensuring compliance and approvals.
Risk & Compliance
- Serve as a first line of defence on AML, financial crime, and sanctions risks.
- Assess and manage client debt, negotiating repayments where necessary.
- Recommend service suspension or contract termination for overdue debts (subject to senior management approval).
Product & Service Enhancement
- Facilitate testing and implementation of new products and services.
- Gather and process client feedback for service and software improvements.
- Propose enhancements to proprietary software, statistical reports, and CRM functionality.
CRM & Documentation
- Ensure complete and accurate recordākeeping within CRM systems.
- Maximise the utilisation of CRM tools for efficiency and tracking.
Essential
- Proven experience as a Client Relationship Manager or Sales within a B2B environment (Finance, Technology, Fintech).
- 1-3 years of experience in Payments/FinTech/Banking/FX industries.
- High-level understanding of types of payment service providers, with a particular focus on bank transfers in the EU and UK.
- General understanding of CRM practices.
- Customer oriented mindset.
- Excellent communication and problem solving skills.
- Aptitude for fostering positive relationships.
Desirable
- Knowledge of International regulation, compliance and AML / KYC frameworks.
- Working knowledge of a European language is a strong plus.
Benefits:
- Access to the company bonus scheme.
- 25 days holiday (plus bank holidays).
- Life assurance of 4 x salary, plus critical illness protection.
- Private medical insurance after probation period.
- Hybrid Working: 3 days in the office.
- Work in a friendly, growing team.
Client Relationship Manager in London employer: Clear Junction Limited
Contact Detail:
Clear Junction Limited Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Client Relationship Manager in London
āØTip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join online forums, and donāt be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that arenāt even advertised.
āØTip Number 2
Prepare for those interviews! Research Clear Junction and understand their services inside out. Think about how your skills can help them grow and be ready to share specific examples of how youāve built client relationships in the past.
āØTip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, itās a great chance to reiterate why youāre the perfect fit for the Client Relationship Manager position.
āØTip Number 4
Donāt forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Client Relationship Manager in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in B2B environments, especially in Finance or FinTech, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Clear Junction. Share specific examples of how you've built strong client relationships and solved problems in previous roles. Make it personal and engaging!
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey ideas clearly. Use concise language and a friendly tone to demonstrate your interpersonal skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Clear Junction Limited
āØKnow Your Client Relationship Basics
Before the interview, brush up on your understanding of client relationship management, especially in the fintech space. Be ready to discuss how you've built and maintained strong business relationships in the past, as this will show your potential employer that you can hit the ground running.
āØShowcase Your Problem-Solving Skills
Prepare specific examples of how you've tackled challenges in previous roles. Clear Junction values problem-solving abilities, so think about times when you've identified client pain points and successfully implemented solutions. This will demonstrate your proactive approach.
āØFamiliarise Yourself with CRM Tools
Since the role involves using SuiteCRM and HubSpot, itās a good idea to familiarise yourself with these platforms. If you have experience with similar tools, be sure to mention it. Highlighting your tech-savviness can set you apart from other candidates.
āØUnderstand the Regulatory Landscape
Given the importance of compliance in the payments industry, make sure you have a solid grasp of AML, KYC, and other relevant regulations. Being able to discuss these topics confidently will show that you're not just a relationship manager but also someone who understands the broader context of the industry.
