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For Companies At a Glance
- Tasks: Build strong client relationships and optimise payment solutions for their needs.
- Company: Join Clear Junction, a fast-growing global payments company with a dynamic team.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a bonus scheme.
- Why this job: Make a real impact in the fintech world while growing your career.
- Qualifications: 1-3 years experience in B2B client management or sales, preferably in finance.
- Other info: Hybrid working model with a friendly and supportive team environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers regulated end-to-end payment solutions based on proprietary in‑house technology. The company’s infrastructure is designed to meet the growing needs of global financial companies. Founded in 2016, the business has seen double‑digit growth year on year, with over 130 fintech professionals now based across the UK and mainland Europe.
What you’ll do:
- Build and maintain strong business relationships with clients.
- Monitor client business changes, challenges, and needs.
- Conduct client analysis to understand strategy, expansion plans, and pain points.
- Advise clients on optimising CJ services or transitioning to better‑suited solutions.
- Report key client insights and analysis to the Head of the Relationship Management Department.
- Notify the Risk and Compliance Department of significant client business changes.
- Develop and execute problem‑solving and revenue growth strategies.
- Keep accurate records in SuiteCRM and HubSpot.
Client Analysis & Relationship Management:
- Track client transactions and revenue trends.
- Analyse quality of service metrics and client‑related complaints.
- Conduct client surveys and review feedback.
- Implement action plans to enhance client satisfaction and business performance.
Sales & Negotiation:
- Identify upsell and cross‑sell opportunities for existing clients.
- Lead client negotiations and finalise updated client solutions.
- Prepare and manage client offers, securing necessary approvals.
- Draft and negotiate contracts, ensuring compliance and approvals.
Risk & Compliance:
- Serve as a first line of defence on AML, financial crime, and sanctions risks.
- Assess and manage client debt, negotiating repayments where necessary.
- Recommend service suspension or contract termination for overdue debts (subject to senior management approval).
Product & Service Enhancement:
- Facilitate testing and implementation of new products and services.
- Gather and process client feedback for service and software improvements.
- Propose enhancements to proprietary software, statistical reports, and CRM functionality.
CRM & Documentation:
- Ensure complete and accurate record-keeping within CRM systems.
- Maximise the utilisation of CRM tools for efficiency and tracking.
Essential:
- Proven experience as a Client Relationship Manager or Sales within a B2B environment (Finance, Technology, Fintech).
- 1-3 years of experience in Payments/FinTech/Banking/FX industries.
- High-level understanding of types of payment service providers, with a particular focus on bank transfers in the EU and UK.
- General understanding of CRM practices.
- Customer oriented mindset.
- Excellent communication and problem solving skills.
- Aptitude for fostering positive relationships.
Desirable:
- Knowledge of International regulation, compliance and AML / KYC frameworks.
- Working knowledge of a European language is a strong plus.
Benefits:
- Access to the company bonus scheme.
- 25 days holiday (plus bank holidays).
- Life assurance of 4 x salary, plus critical illness protection.
- Private medical insurance after probation period.
- Hybrid Working: 3 days in the office.
- Work in a friendly, growing team.
Client Relationship Manager employer: Clear Junction Limited
Contact Detail:
Clear Junction Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research Clear Junction and understand their services inside out. Think about how your skills can help them grow and solve client challenges. Practise common interview questions and have your own ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you’re keen and professional, which is always a plus.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it helps us keep track of your application and gives you a better chance to stand out!
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Relationship Manager. Highlight your experience in B2B environments, especially in Finance or FinTech, and showcase any relevant achievements that demonstrate your ability to build strong client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the payments industry and how your skills align with our needs. Be specific about how you can help enhance client satisfaction and drive revenue growth.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your analytical skills in action, especially when it comes to understanding client needs and optimising services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Clear Junction Limited
✨Know Your Client Relationship Management
Make sure you brush up on your knowledge of client relationship management principles, especially in the B2B finance and fintech sectors. Be ready to discuss how you've built and maintained strong business relationships in the past, as this will show your understanding of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled client challenges or optimised services in previous roles. Clear Junction values problem-solving abilities, so demonstrating your aptitude for developing strategies that enhance client satisfaction will set you apart.
✨Familiarise Yourself with CRM Tools
Since the role involves using SuiteCRM and HubSpot, it’s a good idea to familiarise yourself with these tools. If you have experience with similar CRM systems, be ready to discuss how you’ve used them to track client interactions and improve service delivery.
✨Understand Compliance and Risk Management
Given the importance of compliance in the payments industry, brush up on your knowledge of AML, KYC, and other regulatory frameworks. Being able to discuss how you would handle risk and compliance issues will demonstrate your readiness for the role.
