Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and solve technical issues for business customers.
- Company: Join a well-established Managed Service Provider in Colchester with a supportive team.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by helping businesses thrive with your tech skills.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
- Other info: Dynamic work environment with a chance to work on exciting projects.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a well-established Managed Service Provider based in Colchester, is looking to expand their technical team with an experienced IT Support Engineer level 2–3 or IT Systems Engineer. The successful candidate will be technically strong, customer-focused, and comfortable working independently as well as part of a close-knit team.
Responsibilities
- Provide 2nd–3rd line technical support to business customers
- Diagnose and resolve issues at OS, application, server and network level
- Deliver remote and on-site support to client premises when required
- Perform server upgrades, migrations and transitions to Microsoft 365
- Support Windows Server and Desktop operating systems
- Administer Microsoft 365 services including Azure AD, Exchange, Teams, SharePoint and OneDrive
- Configure, maintain and troubleshoot network infrastructure (firewalls, switches, Wi-Fi)
- Assist with hardware installations, repairs and replacements
- Participate in planned migrations, upgrades and project work
- Communicate confidently with end users and stakeholders at director level
- Maintain accurate documentation and follow best-practice processes
- Take part in an out-of-hours on-call rota (low call volume)
Essential Skills & Experience
- Extensive experience within an MSP or IT Solutions Provider environment
- Strong troubleshooting skills with a logical, methodical approach
- Deep knowledge of Windows Server and Desktop OS environments
- Experience with server migrations and Microsoft 365 deployments
- Solid understanding of Azure AD, Exchange (on-prem & M365) and PowerShell
- Experience supporting virtualised environments
- Good understanding of networking fundamentals (DNS, DHCP, VLANs, routing)
- Excellent communication and customer service skills
- Full UK driving licence and access to own vehicle with business insurance
Desirable Skills & Technologies
- VMware ESXi / vSphere / Veeam
- HP ProLiant servers, storage and RAID
- NAS & storage solutions (Synology / QNAP, iSCSI)
- Firewall & router configuration (ZyXEL, DrayTek, pfSense, OPNsense)
- Managed switches (L2/L3), VLANs, LACP, QoS
- Trend Micro / Sophos / Defender security solutions
- Backup platforms (Acronis, Barracuda, Redstor, Windows Backup)
- VoIP / SIP systems (Avaya, Wildix, Teams)
- Linux hosting environments (Debian, Apache, MariaDB)
- MFA, security awareness platforms and compliance standards
- Apple & Android device support
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
IT Support Engineer in Kelvedon employer: Clear IT Recruitment
Contact Detail:
Clear IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Kelvedon
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect IT Support Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical prowess and make a lasting impression on potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common IT support scenarios and how you’d tackle them, so you can confidently show off your troubleshooting skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Engineer in Kelvedon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows Server, Microsoft 365, and any troubleshooting skills that match the job description. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Communication Skills: Since you'll be dealing with customers and stakeholders, it's crucial to showcase your communication skills. Use clear and concise language in your application, and maybe even include examples of how you've effectively communicated technical information in the past. We love a good story!
Highlight Relevant Experience: Don’t forget to emphasise your experience in an MSP or IT Solutions Provider environment. Mention specific projects or tasks you've handled that relate to the responsibilities listed in the job description. This helps us see your hands-on experience right away!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Clear IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Microsoft 365, and networking fundamentals. Be ready to discuss specific scenarios where you've diagnosed and resolved issues, as this will show your practical experience.
✨Show Off Your Customer Service Skills
Since the role is customer-focused, prepare examples of how you've effectively communicated with clients in the past. Think about times when you’ve turned a frustrated customer into a satisfied one – this will highlight your ability to handle pressure and maintain professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like troubleshooting a network issue or performing a server migration. Practise articulating your thought process clearly, as interviewers want to see how you approach problem-solving.
✨Be Ready to Discuss Team Dynamics
This role involves working both independently and as part of a team. Prepare to talk about your experiences collaborating with others, how you contribute to team success, and how you handle conflicts or differing opinions within a close-knit group.