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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for business customers.
- Company: Established Managed Service Provider in Colchester with a supportive team.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Join a dynamic team and enhance your tech skills while making a real difference.
- Qualifications: Experience in IT support and strong troubleshooting abilities required.
- Other info: Opportunity to work on exciting projects and gain valuable industry experience.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a well-established Managed Service Provider based in Colchester, is looking to expand their technical team with an experienced IT Support Engineer level 2-3 or IT Systems Engineer. The successful candidate will be technically strong, customer-focused, and comfortable working independently as well as part of a close-knit team.
Responsibilities
- Provide 2nd-3rd line technical support to business customers
- Diagnose and resolve issues at OS, application, server and network level
- Deliver remote and on-site support to client premises when required
- Perform server upgrades, migrations and transitions to Microsoft 365
- Support Windows Server and Desktop operating systems
- Administer Microsoft 365 services including Azure AD, Exchange, Teams, SharePoint and OneDrive
- Configure, maintain and troubleshoot network infrastructure (firewalls, switches, Wi-Fi)
- Assist with hardware installations, repairs and replacements
- Participate in planned migrations, upgrades and project work
- Communicate confidently with end users and stakeholders at director level
- Maintain accurate documentation and follow best-practice processes
- Take part in an out-of-hours on-call rota (low call volume)
Essential Skills & Experience
- Extensive experience within an MSP or IT Solutions Provider environment
- Strong troubleshooting skills with a logical, methodical approach
- Deep knowledge of Windows Server and Desktop OS environments
- Experience with server migrations and Microsoft 365 deployments
- Solid understanding of Azure AD, Exchange (on-prem & M365) and PowerShell
- Experience supporting virtualised environments
- Good understanding of networking fundamentals (DNS, DHCP, VLANs, routing)
- Excellent communication and customer service skills
- Full UK driving licence and access to own vehicle with business insurance
Desirable Skills & Technologies
- VMware ESXi / vSphere / Veeam
- HP ProLiant servers, storage and RAID
- NAS & storage solutions (Synology / QNAP, iSCSI)
- Firewall & router configuration (ZyXEL, DrayTek, pfSense, OPNsense)
- Managed switches (L2/L3), VLANs, LACP, QoS
- Trend Micro / Sophos / Defender security solutions
- Backup platforms (Acronis, Barracuda, Redstor, Windows Backup)
- VoIP / SIP systems (Avaya, Wildix, Teams)
- Linux hosting environments (Debian, Apache, MariaDB)
- MFA, security awareness platforms and compliance standards
- Apple & Android device support
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
IT Support Engineer in Kelvedon Hatch employer: Clear IT Recruitment
Contact Detail:
Clear IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Kelvedon Hatch
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. It’s a great way to demonstrate your technical prowess and problem-solving abilities.
✨Tip Number 3
Prepare for the technical interview! Brush up on your troubleshooting skills and be ready to tackle real-world scenarios. Practising common issues you might face as an IT Support Engineer will give you a leg up.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace IT Support Engineer in Kelvedon Hatch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows Server, Microsoft 365, and any troubleshooting skills that match the job description. We want to see how your background fits with what we're looking for!
Show Off Your Communication Skills: Since you'll be dealing with customers and stakeholders, it's crucial to showcase your communication skills. Use clear and concise language in your application, and maybe even mention a time when you successfully resolved a customer issue. We love a good story!
Be Specific About Your Experience: When detailing your past roles, be specific about the technologies you've worked with, like Azure AD or network infrastructure. We appreciate candidates who can demonstrate their hands-on experience, so don't hold back on the details!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep everything organised and makes sure your application gets to the right people. Plus, it’s super easy!
How to prepare for a job interview at Clear IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Microsoft 365, and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've effectively communicated with clients in the past. Highlight any experiences where you turned a challenging situation into a positive outcome for the customer.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think about common issues in IT support and how you would approach diagnosing and resolving them. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Team Spirit
Even though you'll be working independently, being part of a close-knit team is crucial. Share examples of how you've collaborated with colleagues on projects or supported each other during busy times. This shows you're a team player who values collaboration.
