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For Companies At a Glance
- Tasks: Provide first-line IT support, troubleshoot issues, and assist users with applications and hardware.
- Company: Join a dynamic team in Croydon, dedicated to supporting NHS clinical applications and user needs.
- Benefits: Enjoy a collaborative work environment with opportunities for training and professional growth.
- Why this job: Make a real impact by helping users solve tech problems and enhancing their experience.
- Qualifications: 1 year of IT support experience, strong communication skills, and a customer-first mindset required.
- Other info: Opportunity to train junior team members and contribute to a knowledge base.
Our client is seeking an IT Support Officer/ 1st Line Support Officer to join them in their Croydon office.
General Responsibilities:
- Be the first point of contact for internal users, providing support for applications, hardware, and basic networks.
- Assist senior and VIP users with NHS clinical applications, Microsoft packages, and other tools.
- Troubleshoot and resolve IT issues efficiently, ensuring minimal disruption to users.
- Create and distribute Standard Operating Procedures (SOPs) to guide users and streamline support.
- Keep the knowledge base up to date with relevant information, ensuring it’s current and useful.
- Provide training and support to staff and managers, helping them stay on top of new systems and processes.
- Train and advise junior team members, supporting their development.
- Maintain the helpdesk to ensure issues are logged, tracked, and resolved in a timely manner.
Experience Desired:
- At least 1 year in 1st or 2nd line desktop and phone support, including hardware and basic networks.
- A customer-first mindset with the ability to connect with and support users at all levels.
- You enjoy troubleshooting and can break down technical issues into clear, manageable steps.
- Strong written and verbal communication skills, especially when creating user guides, SOPs, and knowledge base updates.
- Ability to maintain the helpdesk and ensure smooth, efficient operation.
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
IT Support Officer employer: Clear IT Recruitment
Contact Detail:
Clear IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially those mentioned in the job description like NHS clinical applications and Microsoft packages. This knowledge will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Brush up on your troubleshooting skills by practising with real-life scenarios or online simulations. Being able to articulate your problem-solving process can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with creating Standard Operating Procedures (SOPs) and maintaining a knowledge base. Think of examples where you've contributed to these areas, as they are crucial for the role.
✨Tip Number 4
Showcase your customer service skills by preparing anecdotes that highlight your ability to connect with users at all levels. This will demonstrate your customer-first mindset, which is essential for an IT Support Officer.
We think you need these skills to ace IT Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles involving 1st or 2nd line support. Emphasise your troubleshooting skills and customer service experience to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to assist users at all levels. Mention specific examples of how you've resolved technical issues in the past and your experience with creating user guides or SOPs.
Highlight Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure you provide examples of how you've effectively communicated technical information to non-technical users in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Clear IT Recruitment
✨Show Your Customer-First Mindset
During the interview, emphasise your ability to connect with users at all levels. Share examples of how you've provided excellent support in previous roles, demonstrating your commitment to a customer-first approach.
✨Demonstrate Troubleshooting Skills
Be prepared to discuss specific technical issues you've resolved in the past. Break down your thought process and explain how you approached each problem, showcasing your analytical skills and ability to simplify complex issues.
✨Highlight Communication Skills
Since strong written and verbal communication is key for this role, be ready to talk about your experience creating user guides or SOPs. You might even want to bring a sample of your work to illustrate your ability to convey technical information clearly.
✨Prepare for Helpdesk Scenarios
Expect questions related to helpdesk operations. Familiarise yourself with common ticketing systems and be ready to discuss how you would log, track, and resolve issues efficiently, ensuring minimal disruption to users.
