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- Tasks: Provide 1st line IT support, troubleshoot issues, and assist customers with their tech problems.
- Company: Join a rapidly growing tech team in Finchley, London.
- Benefits: Enjoy 28 days holiday, hybrid working, and performance bonuses.
- Why this job: Kickstart your IT career with excellent training and real-world experience.
- Qualifications: 1 year of helpdesk experience and good communication skills.
- Other info: Smart casual dress code and fun company social events.
The predicted salary is between 30000 - 42000 £ per year.
My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Responsibilities
- Answering calls and responding to tickets from customers.
- Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
- Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
- Provide on-site technical support at clients' premises where necessary.
- Adhere to defined KPIs and meet the expected SLAs.
- Consistently contribute to and update documentation.
- On-board and off-board users.
- Monitor backups daily and report on any issues that arise.
Key Skills & Experience
- Minimum 1 years' experience in a Helpdesk IT support environment.
- Experience with support of Windows Desktop OS.
- Good working knowledge of PC, laptop and printer hardware.
- Good working knowledge of the full MS Office suite.
- Basic knowledge of IT networking and cabling.
- Excellent telephone manner with good interpersonal and communication skills.
- Demonstrable problem-solving skills with a logical train of thought.
Benefits
- 28 days holiday (including Bank Holidays).
- Paid study leave.
- Hybrid working (office-based/remote).
- Performance-related bonus scheme (paid twice yearly).
- Excellent training and financial support for industry certifications.
- Travel pay plus company Oyster card for work‐related travel.
- Eye test and glasses vouchers.
- Company social events.
- Comprehensive onsite training and induction.
- Smart casual dress code.
Additional Beneficial Experience
- Previous experience in an MSP environment.
- Support for VoIP systems.
- Office 365 administration.
- Support for Mac OSX.
- Certifications from Microsoft, CCNA or other relevant IT certifications.
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
1st Line IT Support in London employer: Clear IT Recruitment Ltd
Contact Detail:
Clear IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows Desktop OS and the MS Office suite. We want to see you confidently tackle those common IT issues during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be answering calls and responding to tickets, we recommend role-playing with a friend to nail that excellent telephone manner. It’ll make a world of difference!
✨Tip Number 3
Show us your problem-solving prowess! Prepare some examples of how you've tackled tricky IT problems in the past. We love hearing about your logical thought process and how you resolved issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you to join our growing team.
We think you need these skills to ace 1st Line IT Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Helpdesk IT support environment. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows Desktop OS and MS Office!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 1st Line IT Support role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about joining our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for those logical thought processes and problem-solving skills that will help you thrive in this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Clear IT Recruitment Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows Desktop OS, PC hardware, and the full MS Office suite. Be ready to discuss how you've used these in past roles, as this will show you’re not just familiar but also comfortable with the tools you'll be supporting.
✨Practice Your Communication Skills
Since you'll be answering calls and responding to tickets, having a clear and friendly telephone manner is crucial. Try role-playing common support scenarios with a friend to refine your communication style and ensure you can explain technical issues in simple terms.
✨Understand the Role's KPIs and SLAs
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to IT support. Being able to discuss how you’ve met or exceeded these in previous roles will demonstrate your commitment to quality service.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your logical approach to problem-solving and how it benefited your team or customers.
