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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for customers.
- Company: Join a rapidly growing IT team in Finchley, London.
- Benefits: Gain valuable experience, competitive pay, and a supportive work environment.
- Why this job: Kickstart your career in tech while helping others with their IT challenges.
- Qualifications: Strong communication skills and a passion for technology.
- Other info: Opportunity for growth and learning in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Responsibilities
- Answering calls and responding to tickets from customers.
- Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
- Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
- Provide on-site technical support at clients’ premises where necessary.
- Adhere to defined KPIs and meet the expected SLAs.
- Consistently contribute to and update documentation.
- On-board and off-board users.
- Monitor backups daily and report on any issues that arise.
Key Skills
1st Line IT Support employer: Clear IT Recruitment Ltd
Contact Detail:
Clear IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support
✨Tip Number 1
Get your tech skills sharp! Brush up on common IT issues and solutions, so you can impress during those calls. Remember, confidence is key when you're troubleshooting on the spot.
✨Tip Number 2
Practice your communication skills! You’ll be talking to customers who might not be tech-savvy, so make sure you can explain things clearly and simply. Role-play with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current IT support professionals on LinkedIn or attend local meetups. You never know who might have a lead on a job or some insider tips for landing that role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you nail that interview. Plus, it shows you’re serious about joining our team. Don’t miss out on the chance to stand out!
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support. We want to see how your skills match the responsibilities listed in the job description, so don’t be shy about showcasing your tech know-how!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 1st Line IT Support role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about joining our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Clear IT Recruitment Ltd
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals before the interview. Be ready to discuss common issues like network connectivity, software troubleshooting, and hardware problems. This will show that you have a solid foundation for the 1st Line IT Support role.
✨Practice Your Communication Skills
Since you'll be answering calls and responding to tickets, it's crucial to demonstrate clear and effective communication. Practice explaining technical concepts in simple terms, as you'll need to help customers who may not be tech-savvy.
✨Familiarise Yourself with KPIs and SLAs
Understand what KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) mean in the context of IT support. Be prepared to discuss how you would ensure these are met, as this is a key part of the role.
✨Show Your Team Spirit
This role involves liaising with the wider IT team, so highlight any experience you have working collaboratively. Share examples of how you've contributed to team success in previous roles, especially in high-pressure situations.
