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- Tasks: Provide top-notch 3rd line support for Microsoft 365 and troubleshoot complex tech issues.
- Company: Join a well-established Managed Service Provider with a strong reputation in tech support.
- Benefits: Enjoy 2 days of remote work and a collaborative office environment.
- Why this job: Be part of a dynamic team, mentor juniors, and work on exciting migration projects.
- Qualifications: Advanced knowledge of Microsoft 365 and experience with scripting tools like PowerShell required.
- Other info: Opportunities for professional growth and development in a supportive setting.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. Desirable Skills & Experience: • Microsoft 365 – advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy management. • Confidential • Desktop support – strong skills in troubleshooting Windows a…
Senior Technical Support Analyst (Microsoft 365 Specialist) employer: Clear IT Recruitment Limited
Contact Detail:
Clear IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Analyst (Microsoft 365 Specialist)
✨Tip Number 1
Make sure to showcase your advanced knowledge of Microsoft 365 during the interview. Be prepared to discuss specific projects where you've implemented or managed Exchange Online, SharePoint, or Teams.
✨Tip Number 2
Highlight any experience you have with scripting and automation tools like PowerShell. Consider preparing a few examples of how you've used these tools to streamline processes or solve complex issues.
✨Tip Number 3
Demonstrate your problem-solving skills by discussing past experiences where you successfully resolved escalated tickets or complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Since mentorship is part of the role, think about how you can convey your ability to guide junior staff. Share examples of times you've trained or supported less experienced colleagues in a technical environment.
We think you need these skills to ace Senior Technical Support Analyst (Microsoft 365 Specialist)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Microsoft 365, especially Exchange Online, SharePoint, and Teams. Provide specific examples of how you've managed complex issues and supported network infrastructure.
Showcase Technical Skills: Detail your technical skills related to desktop support, system administration, and any experience with scripting or automation tools like PowerShell. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Tailor Your CV: Customize your CV to align with the key responsibilities mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers and applicant tracking systems.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Mention your passion for providing technical support and your ability to mentor junior staff, as these are important aspects of the position.
How to prepare for a job interview at Clear IT Recruitment Limited
✨Show Your Microsoft 365 Expertise
Be prepared to discuss your advanced knowledge of Microsoft 365, particularly Exchange Online, SharePoint, and Teams. Highlight specific projects or experiences where you successfully implemented or managed these tools.
✨Demonstrate Problem-Solving Skills
Expect to be asked about complex technical issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your troubleshooting abilities.
✨Familiarize Yourself with Networking Concepts
Since the role involves supporting network infrastructure, brush up on your knowledge of routers, firewalls, switches, and VPN setups. Be ready to explain how you've handled network-related challenges in previous roles.
✨Prepare for System Administration Questions
Review your experience with Active Directory, Azure AD, and other cloud-based platforms. Be ready to discuss system administration tasks you've performed and how you ensure high availability for critical services.
