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- Tasks: Provide advanced technical support for Microsoft 365 and troubleshoot complex issues.
- Company: Join a well-established Managed Service Provider with a strong reputation.
- Benefits: Enjoy flexible remote work options and opportunities for professional growth.
- Why this job: Be part of a dynamic team, mentor junior staff, and make a real impact.
- Qualifications: Experience with Microsoft 365, networking, and excellent customer service skills required.
- Other info: Certifications in Microsoft Azure or 365 are a plus; hybrid cloud experience is beneficial.
The predicted salary is between 36000 - 60000 £ per year.
Job Type: Permanent
Location: Taunton, Hammersmith or Birmingham
Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working.
Key Responsibilities:
- Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.)
- Manage and resolve complex issues related to desktop environments, including hardware and software configurations.
- Support network infrastructure, including routers, firewalls, switches and VPN setups.
- Troubleshoot and resolve escalated tickets from the 2nd line support team.
- Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms.
- Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions.
- Monitor system performance and ensure high availability for business-critical services.
- Liaise with external vendors and service providers to resolve issues when required.
- Provide mentorship and guidance to junior support staff.
- Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive.
- Experience with scripting and automation tools (PowerShell).
- Microsoft 365 endpoint management including deployment services and policy management.
- Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications.
- Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs.
- System administration - experience with Active Directory, Group Policy and Azure AD.
- Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management.
- Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner.
- Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert.
- Knowledge of backup and disaster recovery solutions.
- Experience in managing hybrid cloud environments.
- Familiarity with ITIL best practices.
Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.
Senior Technical Support Analyst (Microsoft 365 Specialist) – 5408 employer: Clear IT Recruitment Limited
Contact Detail:
Clear IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Analyst (Microsoft 365 Specialist) – 5408
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its components like Exchange Online, SharePoint, and Teams. Being able to discuss your hands-on experience with these tools during an interview will show that you're not just knowledgeable but also practical.
✨Tip Number 2
Brush up on your troubleshooting skills for both Windows and MacOS environments. Prepare to share specific examples of complex issues you've resolved in the past, as this will demonstrate your capability to handle the responsibilities of a Senior Technical Support Analyst.
✨Tip Number 3
Highlight any experience you have with scripting and automation tools, particularly PowerShell. This is a key skill for the role, and being able to articulate how you've used these tools to improve efficiency will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your understanding of ITIL best practices and how they apply to service desk operations. Showing that you can align technical support with business needs will demonstrate your strategic thinking and customer service orientation.
We think you need these skills to ace Senior Technical Support Analyst (Microsoft 365 Specialist) – 5408
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, including specific tools like Exchange Online, SharePoint, and Teams. Emphasise any relevant certifications, such as Microsoft Certified: Azure Administrator Associate.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about technical support and how your skills align with the responsibilities listed in the job description. Mention your experience with troubleshooting desktop environments and network infrastructure.
Showcase Problem-Solving Skills: Provide examples of complex issues you've resolved in previous roles, particularly those related to Microsoft 365 or network configurations. This will demonstrate your ability to handle the challenges outlined in the job description.
Highlight Customer Service Experience: Since excellent communication and customer service skills are crucial for this role, include specific instances where you've successfully interacted with clients or mentored junior staff. This will show that you can provide the support needed in this position.
How to prepare for a job interview at Clear IT Recruitment Limited
✨Showcase Your Microsoft 365 Expertise
Be prepared to discuss your advanced knowledge of Microsoft 365, particularly Exchange Online, SharePoint, and Teams. Highlight specific projects or experiences where you successfully implemented or managed these tools.
✨Demonstrate Problem-Solving Skills
Expect to be asked about complex technical issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your troubleshooting abilities.
✨Familiarise Yourself with Networking Concepts
Since the role involves managing network infrastructure, brush up on your knowledge of routers, firewalls, and VPN setups. Be ready to explain how you've handled networking challenges in previous roles.
✨Emphasise Customer Service Skills
As a Senior Technical Support Analyst, excellent communication is key. Prepare examples of how you've effectively interacted with clients and internal stakeholders, ensuring clear and supportive communication during technical issues.
