At a Glance
- Tasks: Deliver engaging IT training and improve business processes across the firm.
- Company: Leading regional law firm in Norwich with a supportive culture.
- Benefits: 25 days leave, healthcare plan, pension scheme, and flexible working.
- Other info: Collaborative environment with personal development opportunities and social events.
- Why this job: Make a real impact by enhancing technical skills and operational efficiency.
- Qualifications: Experience in IT training and strong knowledge of Microsoft 365 applications.
The predicted salary is between 30000 - 40000 £ per year.
A leading regional law firm is seeking an IT Trainer / Process Analyst to join their team in Norwich, Norfolk. You will support the delivery of IT training and process improvement initiatives across the business. This is an 18-month fixed-term contract offering the opportunity to work closely with staff at all levels, helping improve technical capability, system adoption and operational efficiency.
The successful candidate will be responsible for delivering engaging IT training, supporting users across a range of systems and working with departments to review, document and improve business processes.
The Role- Identifying IT training needs across the business
- Designing and delivering training on Microsoft 365 applications, including Word, Excel, Outlook, Teams and Copilot
- Delivering training on practice management, case management and document management systems
- Leading IT inductions for new starters
- Producing and maintaining training materials, user guides, process documentation and training videos
- Providing ongoing support and guidance following system upgrades and process changes
- Supporting users with software and systems queries
- Mapping, reviewing and documenting business processes
- Identifying inefficiencies and recommending improvements through technology and process changes
- Producing process maps, standard operating procedures and user guidance
- Supporting workflow design, testing and continuous improvement initiatives
- Previous experience delivering IT training within a professional services environment
- Strong knowledge of Microsoft 365 applications
- Excellent presentation, communication and facilitation skills
- Experience creating training materials and user documentation
- Experience with process mapping, process improvement or business change initiatives
- Strong organisational skills and attention to detail
- Ability to build relationships across departments and support users at all levels
- Understanding of confidentiality, information security and data protection requirements
- Experience within a law firm or legal services environment would be advantageous
- 25 days annual leave plus 8 bank holidays
- Healthcare cash plan
- Contributory pension scheme
- Personal development and training opportunities
- Flexible and agile working arrangements
- Supportive and collaborative working environment
- Staff wellbeing initiatives and social events
Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.
Locations
IT Trainer in Norfolk, Norwich employer: Clear IT Recruitment Limited
Join a leading regional law firm in Norwich, where you will thrive in a supportive and collaborative environment that values employee growth and wellbeing. With 25 days of annual leave, a healthcare cash plan, and flexible working arrangements, this role as an IT Trainer offers the chance to make a meaningful impact while enhancing your skills through personal development opportunities. Experience a workplace culture that prioritises innovation and teamwork, making it an excellent choice for those seeking rewarding employment in the legal sector.
Contact Details:
Clear IT Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Trainer in Norfolk, Norwich
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We think you need these skills to ace IT Trainer in Norfolk, Norwich
Some tips for your application 🫡
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How to prepare for a job interview at Clear IT Recruitment Limited
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In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
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