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- Tasks: Provide first and second-line IT support for a college's tech applications and services.
- Company: A supportive college environment in Westminster, London.
- Benefits: Gain valuable experience in IT support with a focus on professional growth.
- Other info: Opportunity to work in a collaborative setting with excellent career prospects.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Minimum one year in IT support; Microsoft O365 experience is essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is looking for an experienced IT Support Analyst based in Westminster, London. Reporting to the Service Desk Manager, the person appointed will assume overall responsibility for first and some second-line technical support for all departmental IT applications and services across a College, including end-user computing; this includes multi-function devices and specialized AV and IT equipment.
Responsibilities
- Asset and Configuration Management
- Customer Service Management
- Problem Support
- Project and Event Support
- Service Focus
- Service Reporting
- Ownership initiative
- Technical understanding of end user technologies and devices
Qualifications
- Minimum of one year’s experience working in a busy IT support role.
- Experience of Microsoft O365 (essential) and some experience of Microsoft Azure (desirable).
- Excellent organisational skills.
- Ability to communicate effectively with a range of stakeholders in a professional manner, face-to-face, on the telephone and in writing.
- Ability to plan and prioritize workload independently.
- Good attention to detail and ability to show initiative.
- Solve problems in a logical and efficient manner.
- Ability to work in a team and form productive, supportive and professional relationships with all colleagues.
Our client is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo the requisite pre-employment procedures, including checks with past employers and the Disclosure and Barring Service.
If you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.
If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below.
IT Support Analyst – 5406 in London employer: Clear IT Recruitment Limited
Contact Detail:
Clear IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst – 5406 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a tangible look at what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle customer service challenges. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Analyst – 5406 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Microsoft O365 and any relevant technical skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can benefit us. Keep it professional but let your personality show through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and solve problems efficiently, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Clear IT Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft O365 and any experience you have with Azure. Be ready to discuss specific scenarios where you've used these tools in your previous roles, as this will show your technical understanding and problem-solving skills.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer service management, think of examples where you've successfully resolved issues for users. Prepare to explain how you communicate effectively with different stakeholders, whether face-to-face or over the phone.
✨Demonstrate Organisational Skills
Be prepared to talk about how you plan and prioritise your workload. Share specific instances where your organisational skills helped you manage multiple tasks efficiently, especially in a busy IT support environment.
✨Emphasise Teamwork and Initiative
This role requires forming productive relationships with colleagues, so think of examples that highlight your ability to work well in a team. Also, be ready to discuss times when you've taken the initiative to solve problems or improve processes.