At a Glance
- Tasks: Deliver engaging IT training and improve business processes across the firm.
- Company: Leading regional law firm with a focus on innovation and efficiency.
- Benefits: Fixed-term contract, opportunity for professional growth, and collaborative work environment.
- Other info: Join a dynamic team and support staff at all levels.
- Why this job: Make a real difference by enhancing technical skills and operational efficiency.
- Qualifications: Experience in IT training and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A leading regional law firm is seeking an IT Trainer / Process Analyst to join their team in Norwich, Norfolk. You will support the delivery of IT training and process improvement initiatives across the business. This is an 18-month fixed-term contract offering the opportunity to work closely with staff at all levels, helping improve technical capability, system adoption and operational efficiency. The successful candidate will be responsible for delivering engaging IT training, supporting users across a range of systems and working with departments to review, document and improve business processes.
The Role
- Identifying IT training needs across the business
- Designing and delivering training on Microsoft 365 applications, including Word, Excel, Outlook, Teams and Copilot
- Delivering training on practice management, case management and document management systems
- Leading IT inductions for new starters
- Producing and maintaining training materials, user guides, process documentation and training videos
- Providing ongoing support and guidance following system upgrades and process changes
- Supporting users with software and systems queries
- Mapping, reviewing and documenting business processes
- Identifying inefficiencies and recommending improvements through technology and process changes
- Producing process maps, standard operating procedures and other documentation as required
IT Trainer employer: Clear IT Recruitment Limited
Join a leading regional law firm in Norwich, where you will be part of a dynamic team dedicated to enhancing IT capabilities and operational efficiency. With a strong focus on employee development, the firm offers comprehensive training opportunities and a collaborative work culture that values innovation and continuous improvement. This role not only allows you to make a meaningful impact across various departments but also provides a supportive environment for professional growth and advancement.
Contact Details:
Clear IT Recruitment Limited Recruitment Team
