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- Tasks: Be the go-to person for IT support, helping users with applications and hardware.
- Company: Join a dynamic team in Croydon, dedicated to providing top-notch IT support.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Make a real impact by solving tech issues and supporting your colleagues every day.
- Qualifications: 1 year of experience in desktop support and a passion for helping others.
- Other info: Great chance to develop your skills and advance in the IT field.
The predicted salary is between 24000 - 36000 £ per year.
Our client is seeking an IT Support Officer/ 1st Line Support Officer to join them in their Croydon office.
General Responsibilities:
- Be the first point of contact for internal users, providing support for applications, hardware, and basic networks.
- Assist senior and VIP users with NHS clinical applications, Microsoft packages, and other tools.
- Troubleshoot and resolve IT issues efficiently, ensuring minimal disruption to users.
- Create and distribute Standard Operating Procedures (SOPs) to guide users and streamline support.
- Keep the knowledge base up to date with relevant information, ensuring it’s current and useful.
- Provide training and support to staff and managers, helping them stay on top of new systems and processes.
- Train and advise junior team members, supporting their development.
- Maintain the helpdesk to ensure issues are logged, tracked, and resolved in a timely manner.
Experience Desired:
- At least 1 year in 1st or 2nd line desktop and phone support, including hardware and basic networks.
- A customer-first mindset with the ability to connect with and support users at all levels.
- You enjoy troubleshooting and can break down technical issues into clear, manageable steps.
- Strong written and verbal communication skills, especially when creating user guides, SOPs, and knowledge base updates.
- Ability to maintain the helpdesk and ensure smooth, efficient operation.
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Contact/Further Information
If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below.
Job Title: IT Support Officer – 5440
Job Reference: 5440
Contact
Start Rite Business Centre
Broadland Business Park
Peachman Way.
Norwich.
NR7 0WF
#J-18808-Ljbffr
IT Support Officer – 5440 employer: Clear IT Recruitment Limited
Contact Detail:
Clear IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer – 5440
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially those used in the NHS. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your troubleshooting skills by practising with real-life scenarios. Being able to articulate your problem-solving process can set you apart from other candidates.
✨Tip Number 3
Network with current or former IT Support Officers, especially within the NHS. They can provide insights into the role and may even refer you, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your experience with creating user guides and SOPs. Highlighting your ability to communicate complex information clearly will show that you're a great fit for the role.
We think you need these skills to ace IT Support Officer – 5440
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the IT Support Officer position. Tailor your application to highlight your relevant experience in 1st or 2nd line support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with troubleshooting, customer support, and maintaining helpdesk operations. Provide specific examples of how you've successfully resolved IT issues in the past.
Showcase Communication Skills: Since strong written and verbal communication skills are essential, ensure your application reflects this. Include examples of user guides or SOPs you’ve created, and demonstrate your ability to explain technical concepts clearly.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'customer-first mindset' and 'training and support', to show that you are a perfect fit for the position.
How to prepare for a job interview at Clear IT Recruitment Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Support Officer. Familiarise yourself with common applications, hardware, and basic networking concepts that you might be asked about during the interview.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've successfully resolved IT issues in the past. Be ready to break down complex problems into manageable steps, demonstrating your analytical thinking.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. You might be asked to create a mock user guide or SOP during the interview, so be prepared to showcase your writing skills.
✨Demonstrate a Customer-First Mindset
Be ready to share experiences where you provided excellent customer service. Highlight how you connected with users at different levels and ensured their needs were met, as this is crucial for the role.
