Great teams don't happen by accident. They happen through great leadership.
At Clear, we're committed to delivering outstanding outcomes for our clients while creating an environment where our colleagues can thrive. We're looking for an SME Team Manager to join our Broking Operations team and help us continue building a high-performing, customer-focused culture.
This is an exciting opportunity for an experienced people leader who enjoys developing others, improving service delivery and creating an environment where teams can succeed. You'll lead a team responsible for supporting SME clients, helping ensure we consistently deliver high-quality service while meeting operational and regulatory standards.
What you'll be doing
- Leading, motivating and developing a team within our SME Broking Operations function.
- Creating a positive and engaging team environment focused on performance and wellbeing.
- Managing workloads, workflows and team priorities to ensure excellent customer service.
- Supporting compliance, quality and operational standards.
- Coaching colleagues to achieve their full potential.
- Working with leaders and stakeholders across the business to improve processes and customer outcomes.
- Contributing to operational improvements and business growth initiatives.
What we're looking for
You’ll be someone who enjoys bringing out the best in people and creating high-performing teams.
Ideally, you’ll have:
- Experience leading teams within insurance, broking, client service or operational environments.
- Strong people leadership, coaching and communication skills.
- Experience managing operational performance and service delivery.
- Understanding of FCA and Consumer Duty requirements.
- Strong organisational and problem-solving capabilities.
- Experience working with Acturis or a similar insurance platform.
Experience within SME insurance or commercial broking would be advantageous but isn't essential.
Why Clear?
At Clear, we believe our people make the difference. We invest in development, encourage collaboration and create opportunities for our colleagues to grow and progress their careers.
You’ll join a supportive leadership team, work in a business that values customer outcomes and have the opportunity to make a genuine impact on colleagues, clients and business performance.
What will help you thrive?
You’ll succeed in this role if you’re a supportive and approachable leader who enjoys developing others, solving problems and creating positive change. You’re organised, adaptable and motivated by helping both people and the business succeed.
Most importantly, you’ll understand that great customer outcomes start with engaged, capable and well-supported colleagues.
Applicants must have the legal right to work in the UK.
Recruitment Notice (Agencies)
Clear Group does not accept unsolicited CVs from recruitment agencies. Where no signed terms of business exist, we reserve the right to engage directly with candidates.
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SME Team Manager in Maidstone employer: Clear Group
At Clear Group, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to build trusted relationships and deliver exceptional client outcomes. As a Commercial Account Handler, you'll have access to clear career pathways, opportunities for professional development, and the chance to work alongside experienced professionals in the insurance industry. Our commitment to employee growth and a positive work environment makes Clear an excellent employer for those seeking meaningful and rewarding careers.
