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For Companies At a Glance
- Tasks: Drive operational excellence and manage risk across UK Retail with a focus on governance.
- Company: Join Clear Group, a leader in operational governance and risk management.
- Benefits: Competitive salary, dynamic team environment, and opportunities for professional growth.
- Why this job: Make a real impact by shaping operational resilience and customer outcomes.
- Qualifications: Experience in operational risk and governance within financial services is essential.
- Other info: Collaborative culture with a focus on meaningful initiatives and career development.
The predicted salary is between 36000 - 60000 £ per year.
Are you a proactive, detail-oriented risk and governance professional with a passion for operational excellence? Clear Group is looking for a Risk & Governance Manager to support Retail’s COO and business teams in maintaining strong operational governance, first-line risk management, and customer outcome oversight across UK Retail. This is a high-impact role, ensuring that controls, frameworks, and governance disciplines are robust, risks are proactively managed, and governance forums operate effectively. You’ll coordinate risk, compliance, and resilience activities across the division, enabling safe, consistent, and accountable operations. You’ll also provide insights from MI and customer data to help shape decisions, remedial actions, and operational improvements.
What You’ll Be Doing
- Maintain and continuously develop Retail’s operational resilience framework and business continuity plans
- Support scenario testing, lessons learned, dependency mapping, and resilience action plans
- Update and maintain Retail’s Operational Risk Register, ensuring risks are clearly articulated, assessed, and mitigated
- Coordinate first-line controls and remedial actions arising from audits, assurance reviews, or regulatory requirements
- Serve as secretariat and delivery lead for the Retail Customer & Conduct Committee
- Track actions relating to Consumer Duty, customer outcomes, fairness, and vulnerability
- Partner with MI & Insight teams to interpret data and identify required remedial or preventative actions
- Drive completion of governance actions, maintaining calendars, assurance schedules, and reporting packs
- Collaborate with Group Compliance, Risk, Operations, IT, Claims, and Proposition teams to ensure Retail controls align with group standards
- Provide regular risk, conduct, and governance reporting to the Retail COO and leadership teams
Who We’re Looking For
- Strong experience in operational risk, governance, or first-line compliance within insurance or financial services
- Understanding of FCA expectations, including SYSC, Operational Resilience, and Consumer Duty
- Experience maintaining risk registers, governance frameworks, and control environments
- Ability to interpret MI and customer outcome data to identify high-risk trends and required actions
- Strong communication and influencing skills to engage senior stakeholders effectively
- Experience supporting operational resilience programmes
- Experience running governance committees, reporting cycles, or coordinating cross-functional assurance activities
- Knowledge of broking operations, operational excellence, customer journeys, or insurance distribution chains
Key Attributes
- Analytical thinking: Identify trends, assess operational risk, and translate insights into actionable recommendations
- Problem-solving & decision-making: Confident evaluating complex issues and driving timely resolution
- Collaboration & influence: Work across multiple teams and influence peers and senior leaders without formal authority
- Attention to detail & accuracy: Ensure governance, reporting, and control activities are precise and reliable
- Proactivity & accountability: Take ownership of risk, governance, and operational compliance initiatives
- Adaptability & resilience: Comfortable navigating change, managing multiple priorities, and delivering in a fast-paced environment
- Integrity & conduct awareness: High ethical standards with strong understanding of regulatory requirements and accountability
Why Join Us?
Be at the heart of Retail operations at Clear Group! The COO Team drives operational excellence, strengthens governance, and ensures that risk is managed effectively across the business. You’ll join a team that delivers clarity, control, and insight, helping the organisation operate safely, efficiently, and consistently for our customers. In this role, you’ll work on meaningful, high-impact initiatives that ensure operational resilience, strong risk management, and effective oversight of customer outcomes. You’ll collaborate across multiple teams to:
- Identify and mitigate operational and conduct risks
- Maintain and improve governance frameworks, registers, and reporting cycles
- Support cross-functional operational resilience and compliance initiatives
This is a chance to make a real impact, embedding strong governance, influencing decision-making, and supporting the Retail business in operating safely and efficiently. You’ll work with a talented, collaborative team in a fast-paced environment - where your expertise and insight truly matter.
Risk & Governance Manager in London employer: Clear Group
Contact Detail:
Clear Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Risk & Governance Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in risk and governance. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to operational risk and governance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Risk & Governance Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Risk & Governance Manager role. Highlight your experience in operational risk and governance, and don’t forget to mention any relevant frameworks or compliance standards you’ve worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about operational excellence and how your skills align with the responsibilities of the role. Be specific about your achievements and how they relate to the job.
Showcase Your Analytical Skills: Since this role requires strong analytical thinking, make sure to include examples of how you've identified trends and translated insights into actionable recommendations in your application. We want to see your problem-solving prowess!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Clear Group
✨Know Your Risk Frameworks
Make sure you’re well-versed in operational resilience frameworks and risk registers. Brush up on FCA expectations, especially around Consumer Duty and SYSC, as these will likely come up in conversation.
✨Showcase Your Analytical Skills
Prepare to discuss how you've identified trends in MI and customer data in previous roles. Be ready to share specific examples of how your insights led to actionable recommendations or improvements.
✨Engage with Stakeholders
Think about how you’ve influenced senior stakeholders in the past. Have a few stories ready that demonstrate your strong communication skills and ability to collaborate across teams without formal authority.
✨Demonstrate Proactivity
Be prepared to talk about times when you took ownership of risk management initiatives. Highlight your experience in coordinating governance activities and how you’ve driven completion of actions in fast-paced environments.
