Assistant Account Handler - Trade Credit in Lichfield

We’re looking for an Assistant Account Handler to join the team, an entry‑level role ideal for someone returning to work, a graduate, or an administrator ready to build a career in insurance. This is a full‑time office‑based role on a fixed‑term contract for 12 months. This role is about learning properly - not being thrown in, and not being left behind. It’s for someone who wants structure, support and real exposure within a specialist insurance team.

Rycroft Associates, part of the Clear Group, is a specialist Trade Credit Insurance brokerage based in Lichfield. We’re a small, office‑based highly collaborative team, working closely day‑to‑day to deliver tailored credit insurance solutions that help businesses protect cashflow, manage risk and grow with confidence. Trusted by insurers and clients alike, we’re known for our personalized service, technical expertise and commitment to doing things properly. Since joining Clear Group in June 2024, we’ve continued to build on a strong heritage while investing in people, processes and long‑term capability.

What you’ll be doing

• Supporting the team in delivering excellent service while developing your technical knowledge and confidence.
• Assisting with client queries, ensuring professional and timely responses.
• Supporting the preparation and renewal of trade credit insurance policies.
• Helping maintain strong client relationships by understanding their insurance needs.
• Assisting with new business, renewals, endorsements and cancellations.
• Maintaining accurate and up‑to‑date client records and documentation.
• Reviewing policy documents to ensure accuracy and completeness.
• Supporting insurer liaison and assisting with negotiations on terms and premiums.
• Ensuring all activity aligns with FCA regulations and internal standards.
• Working closely with Account Executives and colleagues to support smooth client delivery.
• Sharing knowledge and supporting the wider team where needed.

What you’ll bring

• Experience in an administrative or support role, ideally within insurance or a related sector.
• Strong organizational skills and the ability to manage multiple tasks.
• Clear communication skills and a genuine focus on client service.
• High attention to detail and pride in getting things right.
• A proactive, positive attitude and willingness to learn.
• Comfort working as part of a small, close‑knit team.

Nice to have (but not essential):

• A basic understanding of commercial insurance.
• Familiarity with systems such as Acturis.
• Awareness of FCA compliance and regulatory standards.

This role won’t suit everyone:

• You’re looking for a role with no learning curve.
• You prefer working independently with minimal interaction.
• You’re not interested in developing technical insurance knowledge.

Why join our team

You’ll be joining a specialist, office‑based team where collaboration is central and your contribution is visible. We provide full training, hands‑on support and mentoring, along with support towards achieving Cert CII. There is genuine potential to progress into an Account Handler role for those who demonstrate capability, curiosity and commitment. As part of Clear Group, you’ll benefit from being in a growing, ambitious business that values professionalism, learning and long‑term careers - while still working within a team that knows each other well and works closely every day.

Eligibility

Applicants must have the legal right to work in the UK.