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- Tasks: Manage insurance claims with empathy and professionalism while guiding clients through the process.
- Company: Join Clear Group, a supportive and inclusive workplace that values your contributions.
- Benefits: Enjoy flexible working, competitive salary, wellbeing support, and opportunities for personal growth.
- Other info: Be part of a dynamic team focused on collaboration and continuous improvement.
- Why this job: Make a real impact by helping clients navigate their claims and build lasting relationships.
- Qualifications: Experience in property claims and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Claims Handler – Commercial and Property role at Clear Group. Join to apply for the Claims Handler – Commercial and Property role at Clear Group.
As a key member of the claims team, you will directly influence the client experience by ensuring insurance claims are managed with empathy, efficiency, and professionalism. Your ability to guide clients through what is often a stressful process will help secure fair outcomes and strengthen client relationships and trust in the Clear Group. You’ll contribute to internal excellence by maintaining high compliance standards, sharing knowledge with colleagues, and helping drive ongoing improvements within the team. Your role will support broader business goals through collaborative work on cross-functional projects and enhancing team visibility across the Group. You’ll be part of a supportive, tight-knit team that celebrates success and values authenticity, with opportunities to work on a mix of delegated and non-delegated claims, participate in strategic reviews, and engage in personal development.
Key Responsibilities
- Manage a varied caseload across multiple insurance lines, including Motor, Property, EL, and PL.
- Provide clear guidance on cover, settlements, and insurer decisions.
- Negotiate fair outcomes with insurers, loss adjusters, and suppliers.
- Act as the main client contact throughout the claims process.
- Maintain accurate records, manage diaries, and process settlement payments.
- Handle claims within delegated and non-delegated authority limits.
- Share knowledge and support the development of team members.
- Build strong working relationships with insurers, suppliers, and broker teams.
- Contribute to audits, client reviews, and internal improvement projects.
- Engage in learning, CPD, and onboarding activities.
Regulatory & Compliance
- Ensure compliance with FCA, internal policies, and data protection laws.
- Complete mandatory training and stay updated on industry changes.
- Represent the business professionally and uphold company values.
- Declare conflicts of interest promptly and appropriately.
About You
- Experience handling property claims within an insurance company.
- Experience working within delegated authority (DA) frameworks.
- Ability to interpret and apply insurance policy wording.
- Strong communication and negotiation skills.
- Proficiency in Microsoft Office and insurance claims systems.
- Ability to manage multiple claims while maintaining attention to detail.
- Independent working style with a collaborative team spirit.
- Commitment to personal development and ongoing learning.
- Experience across a range of commercial or specialist insurance lines.
- Working toward or interested in qualifications (e.g. Cert CII, Dip CII, CILA).
- Familiarity with insurer portals and performance MI.
- Experience in audits or compliance reviews.
- Experience using Acturis or a similar insurance platform to process claims, manage client data, and support broking operations.
Key Attributes
- A client-focused mindset with a proactive and empathetic approach
- Confidence in decision-making and problem-solving
- A collaborative approach and willingness to share knowledge
- A flexible and adaptable attitude in a changing environment
- Accountability for delivering high-quality outcomes
- Strong organisational skills and attention to detail
Right to work
- Candidates must have the legal right to work in the UK.
Life at Clear – Your Career, Your Future
At Clear Group, we foster an inclusive, forward-thinking culture where everyone is empowered to thrive. Our Employee Value Proposition is built on trust, collaboration, and opportunity, ensuring that every team member is supported, recognised, and given space to grow. Whether you’re nurturing long-term client relationships or shaping the future of the business, you’ll be part of a team that genuinely values you as an individual.
Belonging is at the heart of everything we do. We are proud of our diverse and welcoming workplace, where everyone feels seen, heard, and respected. We know that the best ideas and innovations come from a mix of perspectives, and we believe we are Stronger Together— working as one team to deliver excellence for our clients, colleagues, and communities.
Our Values in Action
Our culture is grounded in professionalism, integrity, and teamwork. We’re looking for individuals who share these values, those who take pride in delivering outstanding service, supporting their colleagues, and contributing to something bigger than themselves.
We succeed by working together. We actively champion a culture of belonging, where every voice is valued, and where success is measured not just by results, but by how we achieve them, collaboratively and with purpose.
Why Clear
At Clear, our culture is shaped by a shared commitment to excellence, adaptability, and continuous improvement. We believe people do their best work when they feel supported and inspired, so we invest in our people and empower them to thrive. We celebrate ideas, encourage personal and professional growth, and recognise that real success is always a team effort. We foster an environment where your career can evolve, your contributions are acknowledged, and your potential is realised. Because at Clear, we grow, thrive, and succeed — together.
We know that great teams, career growth, and a supportive work environment are key to your success. Alongside a competitive salary, we offer a range of benefits designed to support your wellbeing, work-life balance, and future.
- Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and Group Medical Insurance, plus gym membership discounts and an eye care scheme.
- Flexible Work-Life Balance: Hybrid working, up to 27 days of annual leave (increasing with service), plus the option to buy extra days.
- Future Planning: Contributory pension, Group Life Assurance, and Income Protection for added peace of mind.
- Rewards & Recognition: Bonuses for successful referrals and professional qualifications.
- Giving Back: Volunteer days to support causes that matter to you.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Quality Assurance, Customer Service, and General Business
- Industries: Insurance
Referrals increase your chances of interviewing at Clear Group by 2x
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Claims Handler - Commercial and Property employer: Clear Group
Contact Detail:
Clear Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Commercial and Property
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Clear Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common claims handler scenarios. Think about how you'd handle tricky client situations or negotiate with insurers. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your knowledge! Brush up on the latest trends in the insurance sector and be ready to discuss them. This will demonstrate your commitment to personal development and staying ahead in the game.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Clear Group.
We think you need these skills to ace Claims Handler - Commercial and Property
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Handler role. Highlight your experience with property claims and any relevant qualifications, like Cert CII or Dip CII, to show us you’re the right fit!
Showcase Your Skills: We want to see your strong communication and negotiation skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed claims and built client relationships.
Be Professional and Personable: Remember, this role is all about empathy and professionalism. Let your personality come through in your application while maintaining a professional tone. We love authenticity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Claims Handler position at Clear Group.
How to prepare for a job interview at Clear Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims and the specific insurance lines mentioned in the job description. Be ready to discuss your experience with Motor, Property, EL, and PL claims, as well as how you've handled them in the past.
✨Showcase Your Empathy
Since this role involves guiding clients through stressful situations, demonstrate your empathetic approach during the interview. Share examples of how you've supported clients in the past and how you can maintain professionalism while being a comforting presence.
✨Highlight Your Compliance Knowledge
Familiarise yourself with FCA regulations and internal compliance standards. Be prepared to discuss how you ensure compliance in your work and any experiences you have with audits or compliance reviews.
✨Demonstrate Team Spirit
This role is all about collaboration, so be ready to talk about how you've worked effectively within a team. Share instances where you've shared knowledge or contributed to team projects, showing that you're not just a lone wolf but someone who thrives in a supportive environment.