Account Handler - SME in Amersham

This isn’t a role built around ticking boxes. It’s about ownership, consistency and delivering for SME clients - every day.

The Team

Our SME team is a Centre of Excellence within Clear Group. We deliver high‑volume, high‑quality insurance solutions for small and medium-sized businesses across the UK - and we’re trusted to get it right. You’ll be part of a connected team that works closely, shares knowledge and holds high standards. We are happy for this role to be based out of our Leicester / Amersham / Maidstone or Doncaster office and we work on a Hybrid model of 2 office working days.

The Role

This is a 360 client role. You own the relationship. You manage the detail. You make sure everything lands - accurately and on time. The volume is real. So is the responsibility. You’re not working in isolation though - you’re part of a team that works closely and delivers for each other. What matters is consistency - how you manage your clients, your workload and the quality of what you deliver.

What You’ll Be Doing

• You’ll manage a portfolio of SME clients end‑to‑end - owning the relationship and the delivery behind it.
• Managing client relationships and acting as the main point of contact.
• Keeping on top of renewals and mid-term adjustments to ensure cover is right and continuous.
• Handling new business, endorsements and cancellations accurately and on time.
• Working across insurer platforms to place and manage cover.
• Staying close to the detail - reviewing documentation and resolving issues quickly.
• Liaising with insurers to secure terms and navigate more complex cases.
• Keeping client records accurate, compliant and up to date.
• Working with the wider team to make sure delivery is consistent.

What You’ll Bring

• You’ll likely have experience in SME or commercial account handling, or transferable broking experience.
• A working understanding of SME, package or commercial combined products.
• Confidence using insurer e-trade platforms and client management systems.
• A good understanding of FCA requirements and the importance of compliance.
• The ability to manage volume without losing accuracy.

But just as important is how you work. You’ll take ownership of your clients and your work, stay organised and in control of your workload, communicate clearly with both clients and the wider team and deliver consistently, even when things get busy.

This role will suit someone who’s comfortable working at pace, managing volume and staying close to the detail.

This role may not suit you if:

• You’re looking for a slower‑paced or low‑volume environment.
• You prefer highly structured, step‑by‑step work with limited variation.
• Managing multiple clients and competing priorities feels uncomfortable.
• You’d rather avoid accountability for end‑to‑end delivery.

Why Join Us

You’ll be joining a team where expectations are clear and delivery matters. This is a place for people who take pride in their work - who care about getting things right and delivering consistently for clients. You’ll be part of a connected SME team that works closely together, shares responsibility for outcomes and supports each other to maintain high standards.

We invest in development through coaching, mentoring and clear progression pathways, but we expect people to take ownership, keep improving and raise the standard over time. Your work is visible here. Your judgement is trusted. And what you deliver makes a real difference to the clients you support.

Applicants must have the legal right to work in the UK.