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For Companies At a Glance
- Tasks: Ensure customer satisfaction and implement products while fostering strong client relationships.
- Company: Join a leading iGaming company known for its innovative approach and commitment to customer success.
- Benefits: Enjoy remote work flexibility and the chance to work with a passionate team.
- Why this job: Be part of a dynamic industry, focusing on gaming and player-centric experiences.
- Qualifications: 3-5 years in a similar role, strong communication skills, and proficiency in CRM systems required.
- Other info: Ideal for those currently in Customer Success or Account Management within the iGaming sector.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Customer Success Manager – iGaming Provider
Salary: £negotiable, depending on experience
Location: Remote, UK
Reports to: Head of Customer Success
About the Role:
Clear Edge has partnered with a leading iGaming company to recruit a passionate and experienced Customer Success Manager. You will play a critical role in ensuring customer satisfaction and the successful implementation of the company’s products. Working closely with Sales and Marketing, you’ll deliver an exceptional customer experience and foster strong client relationships.
This role is ideal for someone passionate about gaming, UX, psychology, personalisation, and player-centric experiences.
Key Responsibilities:
- Drive customer satisfaction, retention, and growth strategies.
- Partner with Sales and Marketing to align on customer goals.
- Lead customer onboarding and engagement processes.
- Build a deep understanding of products and communicate their value.
- Manage key accounts and adoption of solutions.
- Proactively communicate and advocate for customer needs.
- Provide feedback to internal teams as the voice of the customer.
Experience & Skills:
- 3–5 years in a similar role within the Gaming industry.
- 3 years of key account management experience.
- Strong sales and client relations skills with stakeholder influence ability.
- Excellent written and verbal communication in fluent English.
- Proficiency with CRM systems and the Microsoft Office Suite.
- Self-motivated and thrives in fast-paced environments.
- Team player with strong collaboration and empathy skills.
If you\’re in the iGaming industry working in a Customer Success or Account Manager role currently, and want to work for one of the most respected names in the industry, please get in touch today!
Customer Success Manager employer: Clear Edge International Search & Selection Ltd
Contact Detail:
Clear Edge International Search & Selection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Make sure to showcase your passion for gaming and customer success during any conversations. This role is all about creating exceptional player-centric experiences, so share specific examples of how you've enhanced customer satisfaction in previous roles.
✨Tip Number 2
Familiarize yourself with the latest trends in the iGaming industry. Being knowledgeable about current developments will not only help you stand out but also demonstrate your commitment to understanding the market and your potential clients' needs.
✨Tip Number 3
Network with professionals in the iGaming sector. Attend industry events or join online forums to connect with others in customer success roles. These connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with CRM systems and how you've used them to drive customer engagement. Highlighting your technical skills alongside your customer success expertise will show that you're well-rounded and ready for the challenges of the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and the gaming industry. Emphasize your skills in account management, client relations, and any specific achievements that demonstrate your ability to drive customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for gaming and your understanding of player-centric experiences. Mention how your background aligns with the responsibilities of the Customer Success Manager role and how you can contribute to the company's goals.
Highlight Relevant Skills: In your application, clearly outline your proficiency with CRM systems and Microsoft Office Suite. Provide examples of how you've used these tools to enhance customer engagement and retention in previous roles.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is well-structured and free of errors. Use clear and concise language to convey your ideas and experiences effectively.
How to prepare for a job interview at Clear Edge International Search & Selection Ltd
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for the gaming industry during the interview. Share specific examples of how your passion has influenced your work and customer interactions in previous roles.
✨Demonstrate Your Client Management Skills
Prepare to discuss your experience with key account management. Highlight successful strategies you've implemented to drive customer satisfaction and retention, and be ready to provide metrics or outcomes from those experiences.
✨Communicate Clearly and Effectively
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Be prepared to explain complex concepts simply, especially when discussing how you would convey product value to clients.
✨Be Ready to Advocate for Customers
Think about how you can represent the voice of the customer within a company. Prepare examples of how you've successfully communicated customer needs to internal teams and influenced product or service improvements.
