Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure customer satisfaction and implement products while fostering strong client relationships.
- Company: Join a leading iGaming company known for its innovative approach and commitment to customer success.
- Benefits: Enjoy remote work flexibility and the chance to work with a passionate team.
- Why this job: Be part of a dynamic industry, focusing on gaming and player-centric experiences.
- Qualifications: 3-5 years in a similar role, strong communication skills, and proficiency in CRM systems required.
- Other info: Ideal for those currently in Customer Success or Account Management within the iGaming sector.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Customer Success Manager – iGaming Provider
Salary: £negotiable, depending on experience
Location: Remote, UK
Reports to: Head of Customer Success
About the Role:
Clear Edge has partnered with a leading iGaming company to recruit a passionate and experienced Customer Success Manager. You will play a critical role in ensuring customer satisfaction and the successful implementation of the company’s products. Working closely with Sales and Marketing, you’ll deliver an exceptional customer experience and foster strong client relationships.
This role is ideal for someone passionate about gaming, UX, psychology, personalisation, and player-centric experiences.
Key Responsibilities:
- Drive customer satisfaction, retention, and growth strategies.
- Partner with Sales and Marketing to align on customer goals.
- Lead customer onboarding and engagement processes.
- Build a deep understanding of products and communicate their value.
- Manage key accounts and adoption of solutions.
- Proactively communicate and advocate for customer needs.
- Provide feedback to internal teams as the voice of the customer.
Experience & Skills:
- 3–5 years in a similar role within the Gaming industry.
- 3 years of key account management experience.
- Strong sales and client relations skills with stakeholder influence ability.
- Excellent written and verbal communication in fluent English.
- Proficiency with CRM systems and the Microsoft Office Suite.
- Self-motivated and thrives in fast-paced environments.
- Team player with strong collaboration and empathy skills.
If you\’re in the iGaming industry working in a Customer Success or Account Manager role currently, and want to work for one of the most respected names in the industry, please get in touch today!
Customer Success Manager employer: Clear Edge International Search & Selection Ltd
Contact Detail:
Clear Edge International Search & Selection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarize yourself with the latest trends in the iGaming industry. Understanding current player preferences and emerging technologies will help you stand out as a candidate who is not only passionate about gaming but also knowledgeable about the market.
✨Tip Number 2
Highlight your experience in customer onboarding and engagement processes during interviews. Be prepared to discuss specific strategies you've implemented in previous roles that led to increased customer satisfaction and retention.
✨Tip Number 3
Showcase your ability to collaborate with Sales and Marketing teams. Provide examples of how you've successfully aligned customer goals with business objectives, demonstrating your understanding of cross-departmental dynamics.
✨Tip Number 4
Prepare to discuss your proficiency with CRM systems and how you've utilized them to manage key accounts effectively. Being able to articulate your technical skills will reassure potential employers of your capability to handle their customer success needs.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success Manager position. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customize your CV to reflect your experience in customer success, particularly in the gaming industry. Emphasize your key account management experience and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for gaming and customer success. Mention specific examples of how you've driven customer satisfaction and retention in previous roles.
Highlight Relevant Skills: In your application, make sure to highlight your proficiency with CRM systems and your strong communication skills. These are crucial for the role and should be evident in your written materials.
How to prepare for a job interview at Clear Edge International Search & Selection Ltd
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for the gaming industry during the interview. Share specific examples of how your passion has influenced your work and how it aligns with the company's mission.
✨Demonstrate Your Client Management Skills
Prepare to discuss your experience in key account management. Highlight successful strategies you've implemented to drive customer satisfaction and retention, and be ready to provide metrics or outcomes from those experiences.
✨Communicate Clearly and Effectively
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Be prepared to explain complex concepts simply, especially when discussing product value and customer needs.
✨Be Ready to Collaborate
This position requires working closely with Sales and Marketing teams. Prepare examples of how you've successfully collaborated with other departments in the past to achieve common goals and enhance customer experiences.
