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For Companies At a Glance
- Tasks: Ensure customer satisfaction and implement products while fostering strong client relationships.
- Company: Join a leading iGaming company known for its innovative approach and commitment to customer success.
- Benefits: Enjoy remote work flexibility and the chance to work with a passionate team.
- Why this job: Be part of a dynamic industry, focusing on gaming and player-centric experiences.
- Qualifications: 3-5 years in a similar role with strong sales and client relations skills required.
- Other info: Ideal for those currently in Customer Success or Account Manager roles in iGaming.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Customer Success Manager – iGaming Provider
Salary: £negotiable, depending on experience
Location: Remote, UK
Reports to: Head of Customer Success
About the Role:
Clear Edge has partnered with a leading iGaming company to recruit a passionate and experienced Customer Success Manager. You will play a critical role in ensuring customer satisfaction and the successful implementation of the company’s products. Working closely with Sales and Marketing, you’ll deliver an exceptional customer experience and foster strong client relationships.
This role is ideal for someone passionate about gaming, UX, psychology, personalisation, and player-centric experiences.
Key Responsibilities:
- Drive customer satisfaction, retention, and growth strategies.
- Partner with Sales and Marketing to align on customer goals.
- Lead customer onboarding and engagement processes.
- Build a deep understanding of products and communicate their value.
- Manage key accounts and adoption of solutions.
- Proactively communicate and advocate for customer needs.
- Provide feedback to internal teams as the voice of the customer.
Experience & Skills:
- 3–5 years in a similar role within the Gaming industry.
- 3 years of key account management experience.
- Strong sales and client relations skills with stakeholder influence ability.
- Excellent written and verbal communication in fluent English.
- Proficiency with CRM systems and the Microsoft Office Suite.
- Self-motivated and thrives in fast-paced environments.
- Team player with strong collaboration and empathy skills.
If you\’re in the iGaming industry working in a Customer Success or Account Manager role currently, and want to work for one of the most respected names in the industry, please get in touch today!
Customer Success Manager employer: Clear Edge International Search & Selection Ltd
Contact Detail:
Clear Edge International Search & Selection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Make sure to highlight your experience in the gaming industry during any conversations. This role is specifically looking for someone with a strong background in iGaming, so be ready to discuss your previous roles and how they relate to customer success.
✨Tip Number 2
Demonstrate your understanding of customer satisfaction strategies. Be prepared to share examples of how you've successfully driven customer retention and growth in past positions, as this will show your capability to excel in this role.
✨Tip Number 3
Familiarize yourself with the company's products and their value proposition. Being able to articulate how these products enhance user experience will set you apart and show your commitment to the role.
✨Tip Number 4
Network with professionals in the iGaming sector. Engaging with others in the industry can provide insights and connections that may help you stand out during the application process.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and the gaming industry. Emphasize relevant skills such as account management, client relations, and any specific achievements that demonstrate your ability to drive customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for gaming and your understanding of player-centric experiences. Mention how your background aligns with the responsibilities of the Customer Success Manager role and how you can contribute to the company's goals.
Highlight Relevant Experience: In your application, focus on your 3-5 years of experience in similar roles. Provide specific examples of how you've successfully managed key accounts and improved customer retention in previous positions.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your ideas and experiences effectively.
How to prepare for a job interview at Clear Edge International Search & Selection Ltd
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for the gaming industry during the interview. Share specific examples of how your passion has driven your success in previous roles, and discuss any relevant gaming experiences that have shaped your understanding of player-centric experiences.
✨Demonstrate Your Client Management Skills
Prepare to discuss your experience in key account management. Highlight specific strategies you've used to drive customer satisfaction and retention, and be ready to provide examples of how you've successfully managed client relationships in fast-paced environments.
✨Communicate Effectively
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would advocate for customer needs and provide feedback to internal teams, showcasing your ability to be the voice of the customer.
✨Familiarize Yourself with Their Products
Research the company's products thoroughly before the interview. Understand their value propositions and be ready to discuss how you would help customers adopt these solutions effectively. This will demonstrate your commitment and readiness to contribute from day one.
