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- Tasks: Solve complex technical problems and support live merchant environments in a fast-paced payments platform.
- Company: Join ClearAccept, part of ClearCourse, a leading SaaS group with innovative payment solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and hybrid working model.
- Why this job: Build deep technical expertise while making a real impact in the payments industry.
- Qualifications: Knowledge of payment solutions and strong problem-solving skills are essential.
- Other info: Dynamic role with opportunities for growth and development in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Location: London (Hybrid) Permanent
Do you enjoy solving complex technical problems? Do you want to work at the heart of a fast-growing payments platform supporting thousands of live merchants?
ClearAccept (part of ClearCourse) is looking for a hands-on 2nd Line Technical Support Analyst to help power our next stage of growth.
About ClearAccept & ClearCourse
ClearAccept is ClearCourse's integrated payments platform, supporting multi-channel payment solutions across POS, EPOS integrations and eCommerce. ClearCourse is a leading SaaS group with 45 technology brands, building innovative software and payments solutions for UK and international markets. We're scaling fast — and payments sits at the core of everything we do.
The Role
You’ll sit within the Operations team providing 2nd line support for live merchant environments, resolving complex issues escalated from 1st line and ensuring payment services remain stable, secure and high-performing.
- Own escalated Jira tickets from 1st line support
- Troubleshoot POS terminals, integrations and merchant environments
- Support merchant onboarding and offboarding
- Monitor production logs and alerts, identifying root causes
- Assist with testing new features before release
- Support terminal deployment, configuration and TMS
- Feed insights back into Product and IT for continuous improvement
- Help shape training guides, FAQs and support materials
- Provide on-site and remote merchant support when required
This is a role for someone who enjoys variety, ownership and technical problem solving in a live payments environment.
What You’ll Bring
- Knowledge of POS, EPOS and eCommerce payment solutions
- Strong customer-focused problem-solving mindset
- Ability to manage a varied and fast-moving workload
- Excellent written and verbal communication skills
- Advanced Excel skills
- Experience in card payments or merchant services (desirable)
- Understanding of PCI DSS or ISO/PayFac models (desirable)
You’ll be:
- Curious, motivated and proactive
- Comfortable working independently
- Process-driven but improvement-focused
- Calm under pressure and confident handling escalations
Why Join Us?
- Competitive salary benefits
- 25 days holiday your birthday off
- Private medical insurance (Bupa) & health cash plan
- Life assurance & income protection
- Enhanced parental leave & family wellbeing support
- Perkbox discounts & perks
- Generous pension contributions
- Hybrid working model (remote flexibility)
If you want to build deep technical payments expertise in a growing SaaS business, this is your next move. Apply now.
2nd Line Support Agent in Lincolnshire employer: Clear Course
Contact Detail:
Clear Course Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Agent in Lincolnshire
✨Tip Number 1
Get to know the company inside out! Research ClearAccept and its payment solutions. Understanding their products will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of POS, EPOS, and eCommerce payment solutions. Being able to demonstrate your problem-solving skills in real-time will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at ClearAccept!
We think you need these skills to ace 2nd Line Support Agent in Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with POS, EPOS, and eCommerce payment solutions. We want to see how your skills align with the role, so don’t be shy about showcasing your technical problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining ClearAccept and how your background makes you a perfect fit for the 2nd Line Support Agent role. Keep it engaging and personal!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. We love clear, concise language that gets straight to the point while still being friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Clear Course
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of POS, EPOS, and eCommerce payment solutions. Be ready to discuss how you've tackled technical problems in the past, as this role is all about solving complex issues.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've managed escalated support tickets or resolved tricky customer issues. ClearAccept values a strong customer-focused mindset, so demonstrate your ability to stay calm under pressure and think critically.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be supporting merchants, it's crucial to show that you can communicate effectively both verbally and in writing. Think about how you would explain a complex issue to someone without a tech background.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare by thinking through potential situations you might encounter in the role, such as troubleshooting a payment failure or onboarding a new merchant. This will showcase your proactive approach and problem-solving abilities.
