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For Companies At a Glance
- Tasks: Solve complex technical problems and support live merchant environments.
- Company: Join ClearAccept, a fast-growing payments platform within ClearCourse.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and hybrid working.
- Why this job: Build deep technical expertise in a dynamic SaaS environment.
- Qualifications: Knowledge of payment solutions and strong problem-solving skills required.
- Other info: Enjoy a variety of tasks and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (Hybrid) Permanent
Do you enjoy solving complex technical problems? Do you want to work at the heart of a fast-growing payments platform supporting thousands of live merchants?
ClearAccept (part of ClearCourse) is looking for a hands-on 2nd Line Technical Support Analyst to help power our next stage of growth.
About ClearAccept & ClearCourse
ClearAccept is ClearCourse's integrated payments platform, supporting multi-channel payment solutions across POS, EPOS integrations and eCommerce. ClearCourse is a leading SaaS group with 45 technology brands, building innovative software and payments solutions for UK and international markets. We're scaling fast — and payments sits at the core of everything we do.
The Role
You’ll sit within the Operations team providing 2nd line support for live merchant environments, resolving complex issues escalated from 1st line and ensuring payment services remain stable, secure and high-performing.
- Own escalated Jira tickets from 1st line support
- Troubleshoot POS terminals, integrations and merchant environments
- Support merchant onboarding and offboarding
- Monitor production logs and alerts, identifying root causes
- Assist with testing new features before release
- Support terminal deployment, configuration and TMS
- Feed insights back into Product and IT for continuous improvement
- Help shape training guides, FAQs and support materials
- Provide on-site and remote merchant support when required
This is a role for someone who enjoys variety, ownership and technical problem solving in a live payments environment.
What You’ll Bring
- Knowledge of POS, EPOS and eCommerce payment solutions
- Strong customer-focused problem-solving mindset
- Ability to manage a varied and fast-moving workload
- Excellent written and verbal communication skills
- Advanced Excel skills
- Experience in card payments or merchant services (desirable)
- Understanding of PCI DSS or ISO/PayFac models (desirable)
You’ll be:
- Curious, motivated and proactive
- Comfortable working independently
- Process-driven but improvement-focused
- Calm under pressure and confident handling escalations
Why Join Us?
- Competitive salary benefits
- 25 days holiday your birthday off
- Private medical insurance (Bupa) & health cash plan
- Life assurance & income protection
- Enhanced parental leave & family wellbeing support
- Perkbox discounts & perks
- Generous pension contributions
- Hybrid working model (remote flexibility)
If you want to build deep technical payments expertise in a growing SaaS business, this is your next move. Apply now.
2nd Line Support Agent employer: Clear Course
Contact Detail:
Clear Course Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Agent
✨Tip Number 1
Network like a pro! Reach out to current employees at ClearAccept on LinkedIn. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to discuss how you've tackled complex problems in the past, especially in payments or support roles.
✨Tip Number 3
Show your passion for payments! Research ClearAccept and its services, and be ready to share your thoughts on how you can contribute to their growth and success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands and shows you're serious about joining the team.
We think you need these skills to ace 2nd Line Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 2nd Line Support Agent role. Highlight any relevant technical support experience, especially in payments or eCommerce, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role at ClearAccept. Share specific examples of how you've solved complex technical problems in the past, and let your personality shine through!
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. Avoid jargon unless it’s relevant, and keep your language professional yet approachable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Clear Course
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of POS, EPOS, and eCommerce payment solutions. Be ready to discuss how you've tackled technical problems in the past, as this role is all about solving complex issues.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've managed escalated issues or tricky situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your customer-focused mindset.
✨Communicate Clearly
Since you'll be supporting merchants, practice explaining technical concepts in simple terms. Good written and verbal communication skills are key, so consider doing mock interviews with a friend to refine your delivery.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like troubleshooting a payment issue. Think through potential challenges you might face in the role and how you'd approach them, showing your calmness under pressure.
