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- Tasks: Resolve customer issues related to water debt and manage disconnections with a focus on compliance.
- Company: Join Clear Business, a top UK provider simplifying services for small businesses.
- Benefits: Enjoy 25 days annual leave, hybrid working, and discounts at retailers.
- Why this job: Make a real difference in customers' lives while developing your career in a supportive environment.
- Qualifications: Experience in debt recovery and utilities, with strong dispute resolution skills.
- Other info: Be part of an award-winning team with excellent growth opportunities and well-being support.
The predicted salary is between 30000 - 40000 £ per year.
Are you experienced in debt recovery and passionate about resolving complex customer issues? We’re looking for a Water Debt and Disconnections Expert to join our team in Sale, Manchester. In this pivotal role, you’ll be responsible for managing the resolution of customer issues that impact debt collection on water accounts. Where resolution isn’t possible, you’ll oversee and manage the temporary isolation and/or the permanent disconnection of the supply, ensuring all actions are compliant with legal and regulatory standards.
What You’ll Be Doing
- Coordinate pre-disconnection site visits with third-party providers.
- Review site visit data and ensure accurate, actionable insights are captured.
- Support site agents during visits to balance customer needs with debt recovery goals.
- Manage the disconnection process with a customer‑centric approach, safeguarding vulnerable customers and shared residential supplies.
- Issue pre‑ and post‑disconnection notices to customers and wholesalers.
- Provide timely instructions to agents on the day of disconnection.
- Oversee reconnection processes for customers who settle overdue balances.
- Handle disputes, especially from vulnerable or financially distressed customers.
- Ensure all activities comply with GDPR, regulatory standards, and internal quality policies.
Your Experience
- Proven background in debt recovery or collections.
- Experience in the utilities sector.
- Skilled in complex dispute resolution.
- Familiarity with third-party collaboration for debt recovery.
- Strong understanding of utility disconnection processes and legal frameworks.
- Knowledge of B2B regulatory requirements.
- Proficient in using CRM and lead management systems.
In return for your hard work, you’ll get
- Pension contributions and life assurance coverage.
- Generous discounts at numerous high street and online retailers.
- 25 days of annual leave, increasing to 28 days based on tenure.
- Enjoy your birthday off every year.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Cycle to work and travel loans for people wanting a greener commute.
- Comprehensive well‑being support, including round‑the‑clock access to a GP, mental health assistance, fitness programmes, and complimentary legal and financial advice.
The important extras
- Hybrid working model: the choice to work remotely for three days.
- Engage in charity fundraising and volunteering activities as part of our giving back initiative.
- Enjoy fantastic on‑site amenities including a complimentary gym & free parking.
- Full time/Permanent contract of 37.5 hours per week.
- No weekends and every bank holiday off.
What Happens Next
If you’re looking for a new challenge with great benefits at an award‑winning company, then Clear Business is the place for you. To be part of our continued success click Apply today to take the next step in your career.
Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre‑employment checks.
Water Debt and Disconnections Expert in Sale employer: Clear Business
Contact Detail:
Clear Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Debt and Disconnections Expert in Sale
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of debt recovery processes and customer service strategies. We want you to showcase your skills in complex dispute resolution, so practice answering common interview questions related to these areas.
✨Tip Number 3
Don’t forget to highlight your experience with third-party collaboration during interviews. This is key for the Water Debt and Disconnections Expert role, so be ready to share specific examples of how you've successfully worked with others to resolve issues.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you're genuinely interested in being part of our team.
We think you need these skills to ace Water Debt and Disconnections Expert in Sale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in debt recovery and customer issue resolution. We want to see how your skills align with the Water Debt and Disconnections Expert role, so don’t hold back!
Showcase Your Experience: When detailing your past roles, focus on specific examples that demonstrate your expertise in managing complex disputes and working within the utilities sector. We love seeing real-life scenarios where you've made a difference!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate clarity, and it helps us understand your qualifications better.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Clear Business
✨Know Your Stuff
Make sure you brush up on your knowledge of debt recovery processes and the utilities sector. Familiarise yourself with the legal frameworks surrounding disconnections and how they impact vulnerable customers. This will show that you're not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Customer-Centric Approach
During the interview, highlight your experience in managing customer disputes, especially with vulnerable or financially distressed individuals. Share specific examples of how you've balanced customer needs with debt recovery goals, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to disconnections and debt recovery. Think through potential scenarios beforehand and prepare your responses. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for CRM, or how they ensure compliance with GDPR. This shows your genuine interest in the company and the role, and it gives you a chance to assess if it's the right fit for you.