At a Glance
- Tasks: Support sales teams and manage customer queries to ensure smooth operations.
- Company: Join Clear Business, an award-winning company with a dynamic team.
- Benefits: Enjoy 25 days annual leave, exclusive discounts, and flexible holiday options.
- Other info: Great career growth opportunities in a fast-paced environment.
- Why this job: Make a real impact by building strong relationships and enhancing workflows.
- Qualifications: 12 months experience in B2B sales or customer service is preferred.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about supporting sales teams and building strong relationships? We are looking for a Sales Support Advisor to join our dynamic team at Clear Business. In this role, you will be the go-to person for sales support and administration queries, ensuring our sales channels and partners operate efficiently and with a strong customer focus.
Key Responsibilities
- Act as the central point of contact for sales support queries from channel partners.
- Provide guidance to sales colleagues to ensure compliance with approved processes.
- Support partners with reporting, account investigations, payment plans, change of tenancy processes and debt recovery.
- Use performance data to identify trends and suggest improvements.
- Build strong relationships across Clear Business and with our partners.
- Proactively recommend and implement workflow enhancements.
Success Metrics
- Respond to customer and partner enquiries professionally and on time.
- Produce accurate reports within agreed timescales.
- Support cash collection objectives through accurate payment processing and debt recovery.
Qualifications & Experience
- At least 12 months’ experience in a high-volume B2B sales, sales support or customer service role.
- Previous experience in debt recovery or collections (utilities industry preferred).
- Strong understanding of customer account management and issue resolution.
- Familiarity with multiple products, pricing structures and contract terms.
- Knowledge of regulatory requirements impacting B2B sales.
- CRM or Salesforce experience (preferred but not essential).
Skills
- Excellent written and verbal communication skills.
- High attention to detail and strong organisational skills.
- Determination to resolve customer issues and support debt recovery.
- Professional, friendly and helpful approach.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits
- Pension contributions and life assurance coverage to support your future.
- 25 days of annual leave, increasing to 28 days based on tenure.
- Your birthday off every year.
- Flexibility to buy up to 10 extra holidays or sell up to 5 days annually.
- Exclusive discounts at top high street and online retailers.
- Cycle-to-work scheme and travel loans for a greener commute.
- 24/7 access to a GP, mental health support, fitness programmes and free legal and financial advice.
- A strong focus on well-being, with resources to help you feel your best every day.
Next Steps
If you are looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click "Apply" today to take the next step in your career. All successful candidates will be subject to pre-employment checks. This vacancy may close early if we receive a sufficient number of suitable applications; we may retain your application on file for future opportunities.
Sales Support Advisor employer: Clear Business
Clear Business is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on fostering a supportive work culture, we offer generous benefits such as 25 days of annual leave, flexible holiday options, and access to mental health resources. Join us in our vibrant location where you can build meaningful relationships and contribute to our success while enjoying a rewarding career as a Sales Support Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sales Support Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Clear Business and understand their values and services. Be ready to discuss how your experience aligns with their needs, especially in sales support and customer service.
✨Tip Number 3
Show off your skills! During interviews, highlight your attention to detail and problem-solving abilities. Share specific examples of how you've successfully supported sales teams or resolved customer issues in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Clear Business.
We think you need these skills to ace Sales Support Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support Advisor role. Highlight your experience in B2B sales or customer service, and show how your skills align with what we’re looking for at Clear Business.
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos or grammatical errors before hitting send!
Demonstrate Your Problem-Solving Ability:In your application, share examples of how you've resolved customer issues or improved processes in previous roles. We love seeing candidates who can think on their feet and suggest enhancements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Clear Business!
How to prepare for a job interview at Clear Business
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Support Advisor inside out. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role requires excellent written and verbal communication, prepare to demonstrate these skills during the interview. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully resolved customer issues or supported sales teams in the past.
✨Bring Data to the Table
Since the job involves using performance data to identify trends, be ready to discuss any relevant metrics or reports you've worked with before. Think about how you can use data to suggest improvements and enhance workflows. This shows that you’re proactive and results-driven.
✨Build Rapport
During the interview, aim to build a connection with your interviewer. Ask insightful questions about the company culture and team dynamics. This not only demonstrates your interest but also gives you a chance to assess if Clear Business is the right fit for you. Remember, it’s a two-way street!
