At a Glance
- Tasks: Support sales teams and manage customer queries to ensure smooth operations.
- Company: Join Clear Business, an award-winning company with a dynamic team.
- Benefits: Enjoy 25 days annual leave, exclusive discounts, and flexible holiday options.
- Other info: Great career growth opportunities in a fast-paced environment.
- Why this job: Make a real impact by building strong relationships and enhancing workflows.
- Qualifications: 12 months experience in B2B sales or customer service is preferred.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about supporting sales teams and building strong relationships? We are looking for a Sales Support Advisor to join our dynamic team at Clear Business. In this role, you will be the go-to person for sales support and administration queries, ensuring our sales channels and partners operate efficiently and with a strong customer focus.
Key Responsibilities
- Act as the central point of contact for sales support queries from channel partners.
- Provide guidance to sales colleagues to ensure compliance with approved processes.
- Support partners with reporting, account investigations, payment plans, change of tenancy processes and debt recovery.
- Use performance data to identify trends and suggest improvements.
- Build strong relationships across Clear Business and with our partners.
- Proactively recommend and implement workflow enhancements.
Success Metrics
- Respond to customer and partner enquiries professionally and on time.
- Produce accurate reports within agreed timescales.
- Support cash collection objectives through accurate payment processing and debt recovery.
Qualifications & Experience
- At least 12 months’ experience in a high-volume B2B sales, sales support or customer service role.
- Previous experience in debt recovery or collections (utilities industry preferred).
- Strong understanding of customer account management and issue resolution.
- Familiarity with multiple products, pricing structures and contract terms.
- Knowledge of regulatory requirements impacting B2B sales.
- CRM or Salesforce experience (preferred but not essential).
Skills
- Excellent written and verbal communication skills.
- High attention to detail and strong organisational skills.
- Determination to resolve customer issues and support debt recovery.
- Professional, friendly and helpful approach.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits
- Pension contributions and life assurance coverage to support your future.
- 25 days of annual leave, increasing to 28 days based on tenure.
- Your birthday off every year.
- Flexibility to buy up to 10 extra holidays or sell up to 5 days annually.
- Exclusive discounts at top high street and online retailers.
- Cycle-to-work scheme and travel loans for a greener commute.
- 24/7 access to a GP, mental health support, fitness programmes and free legal and financial advice.
- A strong focus on well-being, with resources to help you feel your best every day.
Next Steps
If you are looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click "Apply" today to take the next step in your career. All successful candidates will be subject to pre-employment checks. This vacancy may close early if we receive a sufficient number of suitable applications; we may retain your application on file for future opportunities.
Sales Support Advisor employer: Clear Business
Clear Business is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture where careers flourish. With flexible working options, a transparent rewards structure, and comprehensive benefits including generous holiday allowances and well-being support, employees are empowered to thrive both personally and professionally. Located in the UK, Clear Business fosters a collaborative environment that encourages continuous learning and development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clear Business. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clear Business before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clear Business:Your cover letter is your chance to shine! Tell us why you want to work at Clear Business specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clear Business!
How to prepare for a job interview at Clear Business
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
