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- Tasks: Be the go-to person for customer queries about card payments and enhance their experience.
- Company: Join a fast-growing UK essential services provider with a supportive team culture.
- Benefits: Enjoy a performance bonus, 25 days annual leave, and a flexible hybrid work model.
- Why this job: Make a real difference in customer service while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Great opportunities for career growth in a thriving company.
The predicted salary is between 30000 - 42000 £ per year.
A UK essential services provider in Sale seeks an experienced Customer Services Advisor. You will be the primary contact for customer inquiries related to card payments, ensuring a first-class experience.
Key responsibilities include:
- Managing customer queries via email
- Contributing to process improvements
The role offers a performance-related bonus, 25 days of annual leave, and a hybrid work model. Join a dedicated team in a company recognized for its growth and support initiatives.
Merchant Services CX Advisor - Hybrid, Bonus Eligible in Sale employer: Clear Business
Contact Detail:
Clear Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchant Services CX Advisor - Hybrid, Bonus Eligible in Sale
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you would handle difficult customers or resolve payment issues, as these are key to the Merchant Services CX Advisor role.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website for a smoother process. We want to make it easy for you to join our dedicated team, so take advantage of the resources we offer to help you land that job!
We think you need these skills to ace Merchant Services CX Advisor - Hybrid, Bonus Eligible in Sale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially with card payments. We want to see how you've handled customer queries and contributed to process improvements in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Merchant Services CX Advisor role. Share specific examples of how you've provided first-class customer experiences in the past.
Showcase Your Communication Skills: Since you'll be managing customer queries via email, it's crucial to demonstrate your written communication skills. Keep your application clear, concise, and professional – we love a well-structured message!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Clear Business
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially around card payments. Be ready to discuss how you've handled customer inquiries in the past and what strategies you used to ensure a first-class experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've contributed to process improvements in previous roles. This will demonstrate your proactive approach and ability to enhance customer satisfaction, which is key for this position.
✨Familiarise Yourself with the Company
Research the company’s values and recent growth initiatives. Understanding their mission will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.
