EPOS Solutions Specialist in Sale

We’re looking for an experienced EPOS Solutions Specialist to join our Payments Care & Enablement team at Clear Business.

This is a hands-on technical role for someone who already has strong experience working with EPOS solutions, payment technology and merchant services and knows what it takes to deliver a smooth implementation from configuration through to go-live.

You’ll take technical ownership of the customer journey, ensuring solutions are configured correctly, resolving complex issues and working closely with customers, internal teams and third-party technical partners.

When something isn’t working as it should, you’ll be the specialist who gets to the root of the problem and drives it through to resolution.

What we want you to do

As our EPOS Solutions Specialist, you’ll

• Own the technical onboarding and implementation of EPOS and merchant services customers from validated order through to successful go-live.
• Configure EPOS environments to individual customer requirements, including products, menus, payment configuration, user access and peripheral devices.
• Assess customer requirements and identify anything missing, conflicting or technically unsuitable before deployment.
• Configure and support payment terminals and merchant service solutions, ensuring EPOS and payments work together effectively.
• Lead technical go-live readiness, completing system checks and resolving configuration issues before handover.
• Diagnose complex technical issues including transaction failures, terminal faults, connectivity problems, device issues and configuration errors.
• Own technical cases from investigation through to resolution, coordinating with third-party EPOS, payments, connectivity and hardware partners where required.
• Act as an internal escalation point for more complex EPOS and merchant services issues.
• Carry out root cause analysis on recurring incidents and failed implementations, identifying solutions that prevent issues happening again.
• Maintain accurate technical notes, configuration records and customer updates.
• Share your specialist knowledge with colleagues and provide guidance on complex EPOS and payments issues.
• What you need to have already done to be right for this role

We’re looking for someone who can bring strong, hands-on EPOS and payments expertise to the role.

You’ll need

• Strong experience in EPOS implementation, technical EPOS support, merchant services or payments technology.
• Hands-on experience configuring, implementing and supporting EPOS solutions within live customer environments.
• Experience diagnosing technical issues across software, hardware, devices and connectivity.
• Experience owning customer implementations and go-live activity through to completion.
• Strong knowledge of payment terminals, merchant services or payment processing.
• Experience managing complex technical escalations with third-party suppliers or technology partners.
• Experience using root cause analysis to understand recurring faults and implement corrective action.
• The ability to understand dependencies between EPOS configuration, hardware, payment processing and customer connectivity.
• Working knowledge of networking and connectivity relevant to EPOS and payment devices.
• Confidence communicating technical information clearly to customers and non-technical colleagues.
• Strong organisation and attention to detail, with the ability to manage several implementations and technical incidents at once.
• Confident use of Microsoft Office and case-management systems.
• What success looks like

You’ll be the person we can rely on to provide specialist technical ownership of our EPOS and merchant services solutions.

You’ll deliver accurate, first-time-right implementations, successful customer go-lives and effective resolutions when more complex technical problems arise.

Just as importantly, you’ll use what you learn from incidents and implementations to help us improve our processes, reduce repeat issues and deliver a better experience for our customers.

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding.

As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

In return for your hard work, you’ll get

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days of annual leave, increasing to 28 days based on tenure.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
• The important extras
• Engage in charity fundraising and volunteering activities as part of our giving back initiative.
• Enjoy fantastic on-site amenities including a complimentary gym, free parking and many more.
• Full time/Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.

Ready to take the next step?

If you’re an experienced EPOS and payments specialist who enjoys taking ownership, solving complex technical problems and seeing solutions through from configuration to successful go-live, we’d love to hear from you.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity.

We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

• #LI-JC1
• Our Story

We are one of the UK’s leading providers of essential services to small businesses.

We supply a wide range of essential services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus.

Our goal is to simplify essential services for our customers by offering the widest range of products on the market.

Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards:

• The Lloyds Bank National Business Awards 2019
• Greater Manchester Business Awards 2019
• Lanarkshire Business Excellence Awards 2019
• Our Locations
• Our Benefits
• Hybrid Working
• Competitive Salary
• Learning and development programmes
• Rewards Hub
• Employee Assistance Programme
• Holidays
• Lifestyle policies
• Volunteer Leave