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- Tasks: Provide first-class customer service and solve enquiries for our merchant services clients.
- Company: Join Clear Business, a top provider of essential services for small businesses in the UK.
- Benefits: Enjoy competitive salary, performance bonuses, generous leave, and well-being support.
- Why this job: Be part of an award-winning team that values your skills and offers career growth.
- Qualifications: Experience in customer service and strong problem-solving abilities required.
- Other info: Hybrid working model with a vibrant office culture and social events.
The predicted salary is between 23802 - 26500 £ per year.
Salary: £23,902 + Bonus Scheme
We’re looking for an experienced Customer Services Advisor to join our team. You’ll be the first point of contact for our existing customers who take card payments/merchant services with us. You will deal with their enquiries and provide them with a First-Class experience, interacting with them to ensure every step is taken to provide them with a first-time round solution.
We are looking for colleagues who wish to excel and are driven to succeed. All we ask is that you are a brilliant listener, have a passion for problem solving, and the ability to empathise and understand customer needs.
This role will also include but not be limited to:
- Managing and maintaining our Customer Experience inbox, ensuring that emails are responded back to in a timely manner, with professionalism shown throughout.
- Actively contributing to improving the Customer Experience team processes and procedures.
- Maintaining a close and supportive relationship with our sales teams.
In return for your hard work, you’ll get:
- Up to 10% performance related bonus per annum.
- 25 days of annual leave, rising to 28 days with length of service. Enjoy your birthday off every year.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Continuous learning and development with access to LinkedIn Learning.
- Generous discounts at numerous high street and online retailers.
- On-site café and bar for post-work drinks, quiz nights, and social gatherings.
- Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
- Paid volunteering day as part of our charity fundraising and volunteering activities.
- Cycle to work and travel loans for people wanting a greener commute.
- Pension contributions and life assurance coverage.
Location: Based in our Sale office, South Manchester.
Hours: Full time 37.5 hours per week, Monday to Friday, no evenings, weekends or bank holidays.
Hybrid working model: The choice to work remotely for three days.
Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.
For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.
If you’re looking for a fresh opportunity with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.
Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre-employment checks.
Customer Service Advisor - Merchant Services in Sale employer: Clear Business
Contact Detail:
Clear Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Merchant Services in Sale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Clear Business. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, being a brilliant listener is key. Try mock interviews with friends or family where they can throw some tricky customer scenarios at you. This will help you think on your feet and respond effectively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to empathise and understand customer needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Clear Business family. So, hit that ‘Apply’ button and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Advisor - Merchant Services in Sale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and problem-solving skills, as these are key to providing that First-Class experience we’re after.
Showcase Your Listening Skills: In your application, emphasise your ability to listen and empathise with customers. We want to see how you’ve successfully handled customer enquiries in the past, so share specific examples that demonstrate your skills.
Be Professional and Timely: Since managing our Customer Experience inbox is part of the job, show us your professionalism in your written application. Make sure there are no typos or errors, and submit your application promptly through our website.
Express Your Passion for Improvement: We love candidates who are keen on contributing to process improvements. In your application, mention any ideas you have for enhancing customer service or experiences, as this shows your proactive attitude and drive to succeed.
How to prepare for a job interview at Clear Business
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a merchant services context. Be ready to discuss how you would handle common customer queries and complaints, showcasing your problem-solving skills and empathy.
✨Showcase Your Listening Skills
During the interview, demonstrate your active listening abilities. Make sure to engage with the interviewer by summarising their questions and responding thoughtfully. This will highlight your capability to understand customer needs effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to provide first-class customer experiences. Prepare examples from your past roles where you successfully resolved issues or improved processes, as this aligns with what the company values.
✨Research the Company Culture
Familiarise yourself with Clear Business's mission and values. Understanding their commitment to simplifying customer lives and creating an inclusive team will help you tailor your responses and show that you're a great fit for their culture.
