At a Glance
- Tasks: Guide customers through their onboarding journey and ensure a smooth experience.
- Company: Join Clear Business, a leading provider of essential services for small businesses.
- Benefits: Enjoy a competitive salary, bonus scheme, generous holiday, and well-being support.
- Other info: Flexible working hours with no weekends and fantastic on-site amenities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 25200 - 30800 £ per year.
Do you genuinely enjoy helping customers? Are you the person who takes ownership, solves problems, keeps people informed, and makes sure things get done properly? At Clear Business, we're looking for a Customer Onboarding Advisor to join our growing team. This is a fantastic opportunity for someone with a strong background in customer service, customer care, or customer support who is passionate about delivering exceptional customer experiences.
As the first point of contact for our new customers, you'll play a vital role in shaping their experience with Clear Business. You'll guide customers through their onboarding journey, ensuring everything runs smoothly from initial setup through to service activation. If you're organised, customer-focused, and love seeing a job through from start to finish, we'd love to hear from you.
What we want you to do
- Manage customer onboarding activities from receipt of order through to successful service activation.
- Act as the main point of contact for customers, providing updates and managing expectations throughout their onboarding journey.
- Review and validate customer information to ensure records and documentation are accurate and complete.
- Build positive relationships and deliver an exceptional customer experience from day one.
- Proactively identify and resolve issues, delays, or concerns that could impact customer outcomes.
- Work closely with internal departments, suppliers, and third-party partners to coordinate onboarding activities.
- Take ownership of customer queries, complaints, and escalations through to resolution.
- Ensure all activity is completed accurately and compliantly in line with company policies and standards.
- Identify opportunities to improve customer journeys and support continuous improvement initiatives.
What you need to have already done to be right for this role
We're looking for someone who genuinely cares about customers and takes pride in delivering a brilliant service experience. You'll ideally have:
- Experience within a customer service, customer care, onboarding, administration, service delivery, or operational support environment.
- Experience managing customer cases from start to finish.
- Experience working to service levels, targets, or performance measures.
- A track record of handling customer enquiries and resolving issues effectively.
- Experience within a B2B environment, working with multiple workstreams, CRM systems, or third-party suppliers would be advantageous but isn't essential.
Skills
- Passionate about delivering outstanding customer service.
- An excellent communicator with strong written and verbal skills.
- Highly organised with exceptional attention to detail.
- A natural problem solver who remains calm under pressure.
- Able to prioritise effectively in a fast-paced environment.
- Resilient, adaptable, and focused on achieving positive outcomes for customers.
- A collaborative team player who enjoys working with colleagues across the business.
In return for your hard work, you’ll get
- £25,091 - £27,600 basic salary
- Bonus Scheme
- Pension contributions and life assurance coverage
- Generous discounts at numerous high street and online retailers
- 25 days holiday, increasing to 28 days through length of service
- Enjoy your birthday off every year
- Purchase up to 10 additional holidays and sell up to 5 days per year
- Cycle to work scheme
- Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice
The important extras
- Join our giving back initiative and support with charity fundraising and volunteering activities
- Full time/Permanent contract of 37.5 hours per week
- Enjoy fantastic on-site amenities including a complimentary gym & free parking.
- No weekends and every bank holiday off
If you're passionate about delivering exceptional customer experiences and want to join a business where your work genuinely makes a difference, we'd love to hear from you.
Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. Successful candidates will be subject to pre-employment checks.
Customer Onboarding Advisor in Sale employer: Clear Business
Clear Business is an excellent employer for those seeking a dynamic and rewarding career in B2B sales. With a strong focus on employee development, you will enjoy clear progression pathways, a supportive team environment, and the potential for uncapped commission, all while working in the vibrant UK market. Join us to be part of a company that truly invests in your success and fosters long-term career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Advisor in Sale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clear Business. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clear Business before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarding Advisor in Sale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clear Business:Your cover letter is your chance to shine! Tell us why you want to work at Clear Business specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clear Business!
How to prepare for a job interview at Clear Business
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
