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For Companies At a Glance
- Tasks: Onboard customers smoothly and resolve any setup issues with a proactive approach.
- Company: Join Clear Business, an award-winning company with ambitious growth plans.
- Benefits: Flexible working, generous leave, discounts, and comprehensive well-being support.
- Why this job: Make a real impact by enhancing customer experiences and driving service excellence.
- Qualifications: Teamwork experience and strong computer skills; payment services knowledge is a plus.
- Other info: Enjoy a hybrid working model and fantastic on-site amenities.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the Customer Enrolment Administrator role at Clear Business. As a Customer Enrolment Administrator, you’ll play a vital role in ensuring a smooth transition for customers switching their payment services from previous providers. From the moment a contract is received to the point their supply goes live, you’ll be the driving force behind a seamless onboarding experience. We’re looking for passionate, driven individuals who thrive on delivering excellence. If you’re a great listener, love solving problems, and genuinely care about understanding customer needs, this could be the perfect fit.
What We Want You To Do
- Accurately onboard new customers by processing contracts from Sales with a “right first time” approach, including thorough quality checks.
- Respond to customer enquiries and provide support throughout the onboarding journey, helping diagnose and resolve any setup issues.
- Proactively contribute ideas to enhance the customer journey and overall experience.
- Develop an in‑depth knowledge of our systems, products and processes, to confidently support both customers and colleagues.
- Resolve basic queries or exceptions that may delay service activation.
What Success In The Role Looks Like
- All sales processed within 24hrs on receipt.
- Timely resolution of any issues preventing service activation, in line with SLAs.
- Full ownership of customer cases from start to finish.
- Deliver a consistent high level of customer experience.
- All customer queries and faults resolved within agreed SLAs.
What You Need To Have Already Done
- Experience working collaboratively in a team environment.
- Previous exposure to payment services is a plus, but not essential.
- Strong computer literacy is essential.
- Basic understanding of B2B provisioning processes is preferred.
Skills
- Excellent written and verbal communication skills, with an ability to adapt communication styles to individual customers.
- High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of your own work.
- A curious, determined mindset focused on resolving onboarding challenges and ensuring successful service switches.
- A genuine commitment to personal development and continuous learning.
- A professional, approachable, and supportive attitude that fosters strong relationships with both customers and colleagues.
Why Choose Clear Business?
Clear Business offers ambitious growth plans, flexible working, a transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities.
In Return for Your Hard Work, You’ll Get
- Pension contributions and life assurance coverage.
- Generous discounts at numerous high‑street and online retailers.
- 25 days of annual leave, increasing to 28 days based on tenure.
- Enjoy your birthday off every year.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Cycle‑to‑work and travel loans for people wanting a greener commute.
- Comprehensive well‑being support, including round‑the‑clock access to a GP, mental‑health assistance, fitness programmes, and complimentary legal and financial advice.
The Important Extras
- Hybrid working model: the choice to work remotely for three days.
- Engage in charity fundraising and volunteering activities as part of our giving‑back initiative.
- Enjoy fantastic on‑site amenities including a complimentary gym, free parking, a subsidised café, and an on‑site bar for post‑work drinks, quiz nights and social gatherings.
- Full‑time/Permanent contract of 37.5 hours per week.
- No weekends and every bank holiday off.
What Happens Next
If you’re looking for a new challenge with great benefits at an award‑winning company, click “Apply” today to take the next step in your career. All successful candidates will be subject to pre‑employment checks. The vacancy may close early if we receive a sufficient number of suitable applications; we may retain your application on file for future opportunities.
Customer Enrolment Administrator in Sale employer: Clear Business
Contact Detail:
Clear Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enrolment Administrator in Sale
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Clear Business's values, mission, and recent news. This will not only help you tailor your answers but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your problem-solving skills and customer-centric mindset, as these are key for the Customer Enrolment Administrator role.
✨Tip Number 3
Don’t forget to ask questions! Prepare thoughtful questions about the onboarding process and how you can contribute to enhancing the customer journey. This shows your enthusiasm and commitment to delivering excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the fantastic benefits we offer at Clear Business.
We think you need these skills to ace Customer Enrolment Administrator in Sale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Customer Enrolment Administrator role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role requires excellent written communication, don’t hold back! Use clear and concise language in your application to demonstrate your ability to adapt your style to different audiences. We love a good communicator!
Highlight Your Attention to Detail: As a Customer Enrolment Administrator, accuracy is key. Make sure to showcase examples from your past experiences where your attention to detail made a difference. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Clear Business
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Enrolment Administrator role. Familiarise yourself with the onboarding process and the importance of a 'right first time' approach. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved customer issues or improved processes in previous roles. Highlight your ability to listen, diagnose problems, and provide effective solutions, as these are key skills for this job.
✨Demonstrate Attention to Detail
Since accuracy is crucial in this role, think of instances where your attention to detail made a difference. Whether it’s catching an error in a contract or ensuring all customer queries are addressed, be ready to share how you take pride in your work and ensure everything is done right.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for personal development. This shows your enthusiasm for the role and helps you gauge if Clear Business is the right fit for you. Plus, it demonstrates your commitment to continuous learning!
