High Value Recoveries Agent in Manchester

Are you a skilled negotiator with a knack for managing high-risk accounts? Do you thrive in a challenging environment where your expertise in debt recovery can make a significant impact? If so, we have the perfect opportunity for you!

The Role

As a High-Risk Recoveries Agent, you will be responsible for recovering debts from high-risk customers with significant balances and complex issues. You will also manage accounts undergoing complex change of tenancy processes and collaborate with third-party Debt Collection Agencies (DCAs) to oversee the end-to-end collection of debt up to the point of litigation.

What you’ll be doing:

• Portfolio Management: Effectively manage a defined portfolio of high-risk customers through the debt collection process.
• Debt Queries: Oversee and manage all debt-related queries for your portfolio by handling inbound calls and correspondences.
• Customer Contact: Actively contact overdue customers using statement of account reconciliations and other methods to review overdue balances.
• Resolution Management: Aim for first-time resolution by agreeing on payment plans and resetting Direct Debits to avoid future debts.
• Team Collaboration: Work with supporting teams to escalate balances and move accounts through the debt management process.
• Tenancy Cases: Collaborate with Change of Tenancy teams on complex cases to verify tenancy details and collect outstanding debt.
• Complaint Resolution: Review and resolve complaints in line with our processes, supporting the payments specialist team and customer resolution team.
• Dispute Resolution: Liaise with our Customer Resolution Team to resolve disputes preventing payment.
• Compliance: Ensure adherence to company policies, collections processes, and regulatory standards.
• Regulatory Standards: Ensure all activities comply with GDPR and quality policies.

Your experience:

• Previous experience in a high-risk debt collection role dealing with complex customer issues.
• Previous experience working within a utilities industry collecting customer debt.
• Experience of working with defined ledgers of customer debt.
• In-depth knowledge of debt management systems and how best to use these to manage customer debt.
• In-depth knowledge of regulatory and legal frameworks impacting management of customer debt.

In return for your hard work, you’ll get:

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days of annual leave, increasing to 28 days based on tenure.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras:

• Hybrid working model: the choice to work remotely for three days.
• Engage in charity fundraising and volunteering activities as part of our giving back initiative.
• Enjoy fantastic on-site amenities including a complimentary gym and free parking.
• Full time/Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.

What happens next:

If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career. Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks.