At a Glance
- Tasks: Manage high-risk accounts and negotiate debt recovery with complex issues.
- Company: Join Clear Business, a leading provider of essential services for small businesses.
- Benefits: Enjoy hybrid working, generous leave, and well-being support.
- Other info: Be part of an award-winning team with fantastic on-site amenities.
- Why this job: Make a real impact in debt recovery while developing your negotiation skills.
- Qualifications: Experience in high-risk debt collection and knowledge of regulatory frameworks required.
The predicted salary is between 36000 - 60000 £ per year.
Are you a skilled negotiator with a knack for managing high-risk accounts? Do you thrive in a challenging environment where your expertise in debt recovery can make a significant impact? If so, we have the perfect opportunity for you.
As a High-Risk Recoveries Agent, you will be responsible for recovering debts from high-risk customers with significant balances and complex issues. You will also manage accounts undergoing complex change of tenancy processes and collaborate with third-party Debt Collection Agencies (DCAs) to oversee the end-to-end collection of debt up to the point of litigation.
What you’ll be doing:
- Portfolio Management: Effectively manage a defined portfolio of high-risk customers through the debt collection process.
- Debt Queries: Oversee and manage all debt-related queries for your portfolio by handling inbound calls and correspondences.
- Customer Contact: Actively contact overdue customers using statement of account reconciliations and other methods to review overdue balances.
- Resolution Management: Aim for first-time resolution by agreeing on payment plans and resetting Direct Debits to avoid future debts.
- Team Collaboration: Work with supporting teams to escalate balances and move accounts through the debt management process.
- Tenancy Cases: Collaborate with Change of Tenancy teams on complex cases to verify tenancy details and collect outstanding debt.
- Complaint Resolution: Review and resolve complaints in line with our processes, supporting the payments specialist team and customer resolution team.
- Dispute Resolution: Liaise with our Customer Resolution Team to resolve disputes preventing payment.
- Compliance: Ensure adherence to company policies, collections processes, and regulatory standards.
- Regulatory Standards: Ensure all activities comply with GDPR and quality policies.
Your experience:
- Previous experience in a high-risk debt collection role dealing with complex customer issues.
- Previous experience working within a utilities industry collecting customer debt.
- Experience of working with defined ledgers of customer debt.
- In-depth knowledge of debt management systems and how best to use these to manage customer debt.
- In-depth knowledge of regulatory and legal frameworks impacting management of customer debt.
In return for your hard work, you’ll get:
- Pension contributions and life assurance coverage.
- Generous discounts at numerous high street and online retailers.
- 25 days of annual leave, increasing to 28 days based on tenure.
- Enjoy your birthday off every year.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Cycle to work and travel loans for people wanting a greener commute.
- Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
The important extras:
- Hybrid working model: the choice to work remotely for three days.
- Engage in charity fundraising and volunteering activities as part of our giving back initiative.
- Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
- Full time/Permanent contract of 37.5 hours per week.
- No weekends and every bank holiday off.
What happens next:
If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click 'Apply' today to take the next step in your career.
Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre-employment checks.
High Risk Recoveries Agent in Manchester employer: Clear Business
Clear Business is an exceptional employer that prioritises the well-being and growth of its employees, offering a hybrid working model, generous annual leave, and comprehensive support for mental health and fitness. With a strong focus on inclusivity and community engagement, employees enjoy a vibrant work culture complemented by fantastic on-site amenities, making it a rewarding place to build a career in the utilities sector.
StudySmarter Expert Advice🤫
We think this is how you could land High Risk Recoveries Agent in Manchester
✨Tip Number 1
Get to know the company inside out! Research Clear Business and understand their values, services, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your negotiation skills! As a High-Risk Recoveries Agent, you'll need to be confident in handling tough conversations. Role-play with a friend or use online resources to sharpen your techniques before the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining Clear Business.
We think you need these skills to ace High Risk Recoveries Agent in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the High Risk Recoveries Agent role. Highlight your experience in debt recovery and any specific skills that match the job description. We want to see how you can make an impact!
Showcase Your Negotiation Skills:Since this role is all about managing high-risk accounts, don’t forget to mention your negotiation prowess. Share examples of how you've successfully resolved complex issues in the past. We love a good success story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at Clear Business!
How to prepare for a job interview at Clear Business
✨Know Your Portfolio Inside Out
Before the interview, make sure you understand the types of high-risk accounts you'll be managing. Familiarise yourself with common issues and resolutions in debt recovery, especially within the utilities sector. This will show your potential employer that you're ready to hit the ground running.
✨Master the Art of Negotiation
As a High-Risk Recoveries Agent, negotiation skills are key. Prepare by practising scenarios where you might need to agree on payment plans or resolve disputes. Think about how you can approach these conversations to achieve a win-win outcome for both parties.
✨Showcase Your Compliance Knowledge
Brush up on GDPR and other regulatory standards relevant to debt collection. Be ready to discuss how you ensure compliance in your previous roles. This demonstrates your understanding of the legal frameworks that govern debt management, which is crucial for this position.
✨Highlight Team Collaboration Skills
This role involves working closely with various teams, so be prepared to share examples of how you've successfully collaborated in the past. Discuss any experiences where you’ve worked with third-party agencies or resolved complex cases, as this will illustrate your ability to work effectively in a team environment.
