At a Glance
- Tasks: Transform data into actionable insights to enhance customer engagement and retention.
- Company: Join Clear Business, a top provider of essential services for small businesses in the UK.
- Benefits: Enjoy flexible working, generous holiday, well-being support, and a vibrant workplace culture.
- Other info: Be part of an award-winning company with excellent career growth opportunities.
- Why this job: Make a real impact by blending data, technology, and commercial thinking in a dynamic team.
- Qualifications: Curiosity, analytical skills, and experience with data analysis tools like SQL and Power BI.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Optimisation Analyst, you’ll play a pivotal role in transforming data into meaningful, actionable insight that shapes how we connect with our customers. Sitting at the heart of the Customer Optimisation team, you’ll help drive smarter decisions, uncover opportunities, and influence strategies that enhance customer engagement, experience, and retention. This is a fantastic opportunity for someone who is curious, analytical, and eager to make an impact.
You’ll work closely with the Customer Optimisation Manager and wider team to explore customer and operational data, identify emerging trends, and turn complex information into clear, compelling stories that drive performance. From building and enhancing dashboards to supporting automation initiatives, you’ll be at the forefront of improving how insights are delivered across the business. Your work will directly contribute to optimising customer contact strategies and ensuring teams have the data they need to make confident, informed decisions.
If you’re excited by the idea of blending data, technology, and commercial thinking in a fast-paced, collaborative environment, this role offers the perfect platform to develop your skills and grow your career in analytics.
- Support the analysis of customer and operational datasets to help identify trends, patterns and opportunities.
- Help prepare clear summaries and insight packs for internal stakeholders, with support from the Customer Optimisation Manager.
- Work with the team to understand business questions and support the development of appropriate analysis.
- Support the development and automation of dashboards and reports (e.g., Power BI, Excel).
- Present findings in a clear and accessible way to non-technical audiences.
- Monitor key performance indicators (KPIs) and produce regular performance summaries.
- Extract and manipulate data from databases and internal systems (SQL).
- Support data accuracy, integrity, and consistency across reporting sources.
- Support data quality initiatives and contribute ideas to support the improvement of data processes.
- Work with colleagues to understand information needs and requirements.
- Participate in cross-functional projects to support analytical and operational needs.
- Communicate analysis and findings in a clear, user-friendly format.
- Contribute to automation initiatives that reduce manual workload.
Reports and dashboards are maintained to a high standard, providing accurate and reliable information. Insights and analysis data is produced, with guidance, in a timely manner, aligned to business requirements. Notable contribution to team reporting, data quality and process improvement activities. Ability to follow agreed processes and identify potential issues or improvements.
Academic, placement, internship or project experience involving data analysis would be advantageous. Familiarity of relevant systems such as SQL Server, Power BI, Microsoft Office Suite, Power Query, Power Automate and Salesforce. Understanding of statistical concepts and analytical methods. Experience or demonstrable understanding of working with large, complex datasets. Understanding of B2B industry or sectors such as Energy, Water, Telecoms, Insurance, Payments or Funding is advantageous but not essential.
Strong IT capabilities including working knowledge of SQL, exposure of data visualisation tools (e.g., Power BI) and advanced Excel capability (Power Query, formulas, pivot tables). Good analytical and problem-solving skills, with a willingness to learn and develop. Excellent attention to detail and data accuracy. Ability to explain insights and analysis in clear, simple terms. Strong organisational and time-management skills. Collaborative mindset and effective communication skills.
Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.
For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.
At Clear Business, we don’t just do jobs, we do careers. We’ve got ambitious growth plans, and our people will grow with us. So, we’ll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities. Clear Business is a great place to work, made better by you.
It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.
- Pension contributions and life assurance coverage.
- Generous discounts at numerous high street and online retailers.
- 25 days holiday, increasing to 28 days through length of service.
- Enjoy your birthday off every year.
- Purchase up to 10 additional holidays and sell up to 5 days per year.
- Cycle to work and travel loans for people wanting a greener commute.
- Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
- Hybrid working model: the choice to work remotely for three days.
- Join or giving back initiative and support with charity fundraising and volunteering activities.
- Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
- Full time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off.
If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.
Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre-employment checks.
Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Optimisation Analyst in Manchester
✨Get Involved in Data Science Meetups
Tap into local data science meetups or workshops to connect with fellow enthusiasts and professionals. These events are goldmines for networking, and sometimes even lead directly to job openings at companies like Clear Business!
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Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Clear Business.
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We think you need these skills to ace Customer Optimisation Analyst in Manchester
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Clear Business, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Clear Business. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Clear Business
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Clear Business!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
