At a Glance
- Tasks: Transform data into actionable insights to enhance customer engagement and retention.
- Company: Join a leading provider for small businesses in the UK with a focus on innovation.
- Benefits: Gain valuable experience, develop your skills, and enjoy a collaborative work environment.
- Other info: Dynamic role with opportunities for career growth and cross-functional collaboration.
- Why this job: Make a real impact by blending data, technology, and commercial thinking.
- Qualifications: Experience in data analysis, familiarity with SQL, Power BI, and strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Optimisation Analyst, you’ll play a pivotal role in transforming data into meaningful, actionable insight that shapes how we connect with our customers. Sitting at the heart of the Customer Optimisation team, you’ll help drive smarter decisions, uncover opportunities, and influence strategies that enhance customer engagement, experience, and retention. This is a fantastic opportunity for someone who is curious, analytical, and eager to make an impact.
You’ll work closely with the Customer Optimisation Manager and wider team to explore customer and operational data, identify emerging trends, and turn complex information into clear, compelling stories that drive performance. From building and enhancing dashboards to supporting automation initiatives, you’ll be at the forefront of improving how insights are delivered across the business. Your work will directly contribute to optimising customer contact strategies and ensuring teams have the data they need to make confident, informed decisions.
If you’re excited by the idea of blending data, technology, and commercial thinking in a fast-paced, collaborative environment, this role offers the perfect platform to develop your skills and grow your career in analytics.
- Support the analysis of customer and operational datasets to help identify trends, patterns and opportunities.
- Help prepare clear summaries and insight packs for internal stakeholders, with support from the Customer Optimisation Manager.
- Work with the team to understand business questions and support the development of appropriate analysis.
- Support the development and automation of dashboards and reports (e.g., Power BI, Excel).
- Present findings in a clear and accessible way to non-technical audiences.
- Monitor key performance indicators (KPIs) and produce regular performance summaries.
- Extract and manipulate data from databases and internal systems (SQL).
- Support data accuracy, integrity, and consistency across reporting sources.
- Support data quality initiatives and contribute ideas to support the improvement of data processes.
- Work with colleagues to understand information needs and requirements.
- Participate in cross-functional projects to support analytical and operational needs.
- Communicate analysis and findings in a clear, user-friendly format.
- Contribute to automation initiatives that reduce manual workload.
Reports and dashboards are maintained to a high standard, providing accurate and reliable information. Insights and analysis data is produced, with guidance, in a timely manner, aligned to business requirements. Notable contribution to team reporting, data quality and process improvement activities. Ability to follow agreed processes and identify potential issues or improvements.
Academic, placement, internship or project experience involving data analysis would be advantageous. Familiarity of relevant systems such as SQL Server, Power BI, Microsoft Office Suite, Power Query, Power Automate and Salesforce. Understanding of statistical concepts and analytical methods. Experience or demonstrable understanding of working with large, complex datasets. Understanding of B2B industry or sectors such as Energy, Water, Telecoms, Insurance, Payments or Funding is advantageous but not essential.
Strong IT capabilities including working knowledge of SQL, exposure of data visualisation tools (e.g., Power BI) and advanced Excel capability (Power Query, formulas, pivot tables). Good analytical and problem-solving skills, with a willingness to learn and develop. Excellent attention to detail and data accuracy. Ability to explain insights and analysis in clear, simple terms. Strong organisational and time-management skills. Collaborative mindset and effective communication skills.
Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity.
Customer Optimisation Analyst in London employer: Clear Business
Clear Business is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture where careers flourish. With flexible working options, a transparent rewards structure, and comprehensive benefits including generous holiday allowances and well-being support, employees are empowered to thrive both personally and professionally. Located in the UK, Clear Business fosters a collaborative environment that encourages continuous learning and development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Optimisation Analyst in London
✨Data-Driven Networking
Get yourself into the local business intelligence scene! Attend meetups and industry events where you can connect with professionals in the field. Sites like Meetup or Eventbrite often have listings for these types of gatherings. Who knows, you might meet someone from Clear Business!
✨Leverage Online Communities
Join online forums and LinkedIn groups focused on business intelligence. Engaging in discussions or sharing your insights can help you stand out. Plus, members often share job opportunities, including entry-level roles like Customer Optimisation Analyst at places like Clear Business.
✨Show Off Your Skills
If you’ve done any projects or analyses—whether for school or personal interest—create a portfolio to showcase your work. Use platforms like GitHub or even your own website to make your skills visible. Recruiters love to see practical examples, especially for entry-level positions!
✨Apply Directly and Follow Up
Make sure to apply directly through our website when you see an opening for a Customer Optimisation Analyst at Clear Business. After a week or so, don’t hesitate to follow up with a polite message expressing your interest. It shows you’re proactive and really keen on the opportunity!
We think you need these skills to ace Customer Optimisation Analyst in London
Some tips for your application 🫡
Show Your Analytical Spark:When applying for an entry-level business intelligence role at Clear Business, let your analytical skills shine through. Highlight any relevant coursework or projects where you’ve dealt with data analysis, and don’t forget to include any specific tools you’ve used, like SQL or Excel. It’s all about showcasing your ability to turn data into insights!
Include Relevant Certifications:If you’ve done any certifications related to business intelligence, like Tableau or Power BI, make sure to include them in your CV. This not only shows your commitment to the field but also gives you an edge over other candidates who may not have them. It’s a great way to demonstrate your proactive approach to learning.
Tailor Your Cover Letter to Clear Business:Your cover letter is your chance to connect with Clear Business personally. Mention why you’re excited about the prospect of joining them and how you can contribute to their goals. Use specific examples from your experience that align with their business intelligence needs!
Focus on Learning and Growth:As it’s an entry-level position, don’t hesitate to express your eagerness to learn and grow in the role. Talk about what you hope to achieve and how you look forward to developing your skills further in the business intelligence field. Employers love a candidate who's keen on expanding their knowledge!
How to prepare for a job interview at Clear Business
✨Master the Data Tools
Familiarise yourself with popular business intelligence tools like Tableau, Power BI, or SQL before the interview. We want to hear about your hands-on experience, so if you’ve created any dashboards or data reports, be ready to talk through them.
✨Demonstrate Your Analytical Skills
Prepare for technical questions that assess your analytical thinking. We might throw some sample data scenarios your way and ask how you'd approach solving them. Practice by finding case studies online and trying to tackle them yourself.
✨Show Your Passion for Learning
As this is an entry-level role, we’re looking for candidates who are eager to learn and grow. Be ready to discuss any online courses or workshops you’ve taken, especially those related to data analysis or business intelligence fundamentals.
✨Bring Your Best Examples
If you’ve worked on any projects or internships related to data analysis, don't be shy about sharing them. Whether it's a school project or a personal endeavour, having concrete examples will help us see your potential and how you can fit into the role at Clear Business.
