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- Tasks: Manage high-risk accounts and recover debts while collaborating with teams and third-party agencies.
- Company: Join Clear Business, a top UK provider simplifying lives for small businesses.
- Benefits: Enjoy 25 days annual leave, hybrid working, and comprehensive well-being support.
- Why this job: Make a real impact in debt recovery and thrive in a dynamic environment.
- Qualifications: Experience in high-risk debt collection and knowledge of regulatory frameworks required.
- Other info: No weekends, every bank holiday off, and fantastic on-site amenities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a skilled negotiator with a knack for managing high-risk accounts? Do you thrive in a challenging environment where your expertise in debt recovery can make a significant impact? If so, we have the perfect opportunity for you!
As a High-Risk Recoveries Agent, you will be responsible for recovering debts from high-risk customers with significant balances and complex issues. You will also manage accounts undergoing complex change of tenancy processes and collaborate with third-party Debt Collection Agencies (DCAs) to oversee the end-to-end collection of debt up to the point of litigation.
What you’ll be doing:
- Portfolio Management: Effectively manage a defined portfolio of high-risk customers through the debt collection process.
- Debt Queries: Oversee and manage all debt-related queries for your portfolio by handling inbound calls and correspondences.
- Customer Contact: Actively contact overdue customers using statement of account reconciliations and other methods to review overdue balances.
- Resolution Management: Aim for first-time resolution by agreeing on payment plans and resetting Direct Debits to avoid future debts.
- Team Collaboration: Work with supporting teams to escalate balances and move accounts through the debt management process.
- Tenancy Cases: Collaborate with Change of Tenancy teams on complex cases to verify tenancy details and collect outstanding debt.
- Complaint Resolution: Review and resolve complaints in line with our processes, supporting the payments specialist team and customer resolution team.
- Dispute Resolution: Liaise with our Customer Resolution Team to resolve disputes preventing payment.
- Compliance: Ensure adherence to company policies, collections processes, and regulatory standards.
- Regulatory Standards: Ensure all activities comply with GDPR and quality policies.
Your experience:
- Previous experience in a high-risk debt collection role dealing with complex customer issues.
- Previous experience working within a utilities industry collecting customer debt.
- Experience of working with defined ledgers of customer debt.
- In-depth knowledge of debt management systems and how best to use these to manage customer debt.
- In-depth knowledge of regulatory and legal frameworks impacting management of customer debt.
In return for your hard work, you’ll get:
- Pension contributions and life assurance coverage.
- Generous discounts at numerous high street and online retailers.
- 25 days of annual leave, increasing to 28 days based on tenure.
- Enjoy your birthday off every year.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Cycle to work and travel loans for people wanting a greener commute.
- Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
The important extras:
- Hybrid working model: the choice to work remotely for three days.
- Engage in charity fundraising and volunteering activities as part of our giving back initiative.
- Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
- Full time/Permanent contract of 37.5 hours per week.
- No weekends and every bank holiday off.
What happens next:
If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career. Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks.
High Risk Recoveries Agent employer: Clear Business
Contact Detail:
Clear Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High Risk Recoveries Agent
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt recovery and utilities sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to high-risk debt recovery. Think about your past experiences and how they relate to managing complex accounts and resolving disputes.
✨Tip Number 3
Showcase your negotiation skills! During interviews, share specific examples of how you've successfully managed high-risk accounts and resolved customer issues. This will demonstrate your expertise and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace High Risk Recoveries Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the High Risk Recoveries Agent role. Highlight your experience in debt recovery and any relevant skills that match the job description. We want to see how you can make an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your negotiation skills and how you've successfully managed high-risk accounts in the past.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to resolve complex issues. We love candidates who can demonstrate their knack for first-time resolutions and effective communication with customers and teams alike.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Clear Business
✨Know Your Portfolio Inside Out
Before the interview, make sure you understand the types of high-risk accounts you'll be managing. Familiarise yourself with common issues and resolutions in debt recovery, especially within the utilities sector. This will help you demonstrate your expertise and show that you're ready to tackle complex cases.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully resolved debt issues. Highlight your approach to reaching agreements on payment plans and how you handle difficult conversations. This will illustrate your ability to manage high-risk customers effectively.
✨Understand Compliance and Regulations
Brush up on GDPR and other regulatory standards relevant to debt collection. Be ready to discuss how you ensure compliance in your previous roles. This knowledge will reassure the interviewers that you take these responsibilities seriously and can navigate the legal landscape.
✨Emphasise Team Collaboration
Since the role involves working with various teams, think of examples where you've successfully collaborated with others to resolve disputes or manage accounts. Discuss how you communicate with different departments, like Change of Tenancy teams, to achieve a common goal.
